ADRIONNA TUCKER
Columbus
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Credit Card Fraud Specialist
HUNTINGTON NATIONAL BANK
04.2024 - Current
- Conduct in-depth research on customer cases to resolve issues and provide additional information, ensuring high levels of customer satisfaction and compliance with regulatory standards
- Perform risk assessments utilizing tools like Knowledge-Based Authentication (KBA), LexisNexis, and One-Time Password (OTP) systems to mitigate fraud and secure customer accounts
- Collaborate with internal teams to analyze and resolve complex fraud cases, contributing to the protection of customer assets and the bank’s financial integrity.
Customer Experience Manager
TEBRA
05.2023 - 02.2024
- Led strategic negotiations to retain customers, driving revenue retention and mitigating financial losses
- Utilized data analysis tools to identify trends in customer feedback, informing financial decision-making processes
- Managed high-stakes contract negotiations, ensuring compliance with service level agreements and minimizing financial risk.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Client Success Specialist
ABBOTT
11.2021 - 08.2022
- Managed a diverse portfolio of enterprise clients, optimizing resource allocation and ensuring cost-effective implementation of solutions
- Conducted financial analysis to streamline logistics and minimize operational costs, ensuring adherence to budgetary constraints
- Delivered tailored financial reports to clients, enhancing their understanding of resource utilization and cost management.
Government Customer Operations Coordinator
VERIZON WIRELESS
10.2018 - 08.2020
- Provided operational and financial support to sales teams, optimizing purchasing logistics and ensuring alignment with budgetary goals
- Delivered financial insights to SMB and enterprise clients, helping them leverage internal tools for better financial decision-making
- Mentored team members in financial management best practices, contributing to improved budget compliance and resource allocation.
Online Specialist II
MORGAN STANLEY
01.2016 - 01.2017
- Resolved high-priority debit and credit card disputes, ensuring compliance with regulatory requirements and minimizing financial losses
- Collaborated with financial advisors to address complex cases, providing tailored solutions that enhanced client satisfaction and retention
- Generated financial reports and documents, supporting data-driven decision-making processes for wealth management clients.
Education
Master of Business Administration - Forensic accounting -
Tiffin University
Skills
- MS Office/G-Suite
- SalesForce
- Project Management
- Analytical Thinking
- Customer Relationship Management
- Data Analysis
- Transaction monitoring
- SQL knowledge
Timeline
Credit Card Fraud Specialist
HUNTINGTON NATIONAL BANK
04.2024 - Current
Customer Experience Manager
TEBRA
05.2023 - 02.2024
Client Success Specialist
ABBOTT
11.2021 - 08.2022
Government Customer Operations Coordinator
VERIZON WIRELESS
10.2018 - 08.2020
Online Specialist II
MORGAN STANLEY
01.2016 - 01.2017
Master of Business Administration - Forensic accounting -
Tiffin University