Adriunna Walton
Hughes Springs,TX
Summary
Dynamic Customer Service Sales Representative , excelling in relationship building and conflict resolution. Enhanced product knowledge led to increased sales revenue by identifying customer needs. Adept at multitasking and maintaining customer satisfaction, consistently achieving team goals through effective collaboration and communication.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Oney's Healthcare
12.2021 - 03.2025
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Enhanced product knowledge to effectively recommend solutions to customers.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve monthly sales targets consistently.
- Trained new staff on customer service protocols and system navigation.
- Managed customer accounts, ensuring updates and accuracy of information.
- Analyzed customer feedback to identify areas for service improvements.
- Developed strong relationships with clients, fostering repeat business opportunities.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
Cigna
02.2020 - 12.2021
- Assisted customers with inquiries, providing accurate information and addressing concerns promptly.
- Handled customer complaints effectively, striving for resolution and ensuring satisfaction.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Maintained product knowledge to facilitate informed recommendations for customers.
Education
High School Diploma -
Poteet
Mesquite, TX05-2021
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Cultural awareness
- Call center experience
- Critical thinking
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Relationship building
- Customer education
- Decision-making
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Email communication
- Phone etiquette
- Client relationship management
- Target achievement
- Feedback reception
- Email management
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Processing payments
- Written communication
- Team building
- Analytical thinking
- Task prioritization
- Teamwork
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Team collaboration
Timeline
Customer Service Sales Representative
Oney's Healthcare
12.2021 - 03.2025
Customer Service Representative
Cigna
02.2020 - 12.2021
High School Diploma -
Poteet
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