Adriyana Ranta
Superior,WI
Summary
Dedicated and result driven individual looking for work as a Receptionist/Front Office Administrative, bringing excellent written and verbal communication skills, good computer skills, and proficiency in MS Office packages.
Overview
4
4
years of professional experience
Work History
Lead Relationship Specialist
Centricity Credit Union
09.2024 - Current
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Developed comprehensive financial plans tailored to individual client needs, resulting in increased assets under management.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new services.
- Completed opening and closing functions to meet operational needs.
- Developed and implemented standards for staff to provide consistent service to customers.
- Developed questionnaires and facilitated focus group discussions.
Relationship Specialist
Centricity Credit Union
05.2023 - 09.2024
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Collaborated with cross-functional teams to develop strategies for improving customer retention rates.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
Teller
Centricity Credit Union
09.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service/Stocker
Walmart
08.2021 - 08.2022
- Customer Service, Greet customers
- Answer incoming phones, answer questions and redirect calls
- Price verification
- Zone and clean up areas of the store
- Responsible to work independently to pull items and stock
Front desk/Kennel Asst.
Silverwood Kennel
02.2021 - 08.2021
- Greet Customers
- Customer Service, Take calls, Schedule grooming and boarding
- Cross sell items for animals
- Feed, Walk and care for boarded animals
Education
Graduate -
Superior High School
06.2022
Skills
- Dependable
- Organized
- Multitasking
- Word
- Outlook
- Cash handling
- MS Office
- Verbal communication skills
- Customer Service
- Typing
- Taking calls
Further Education
All further education will be online courses.
Timeline
Lead Relationship Specialist
Centricity Credit Union
09.2024 - Current
Relationship Specialist
Centricity Credit Union
05.2023 - 09.2024
Teller
Centricity Credit Union
09.2022 - 05.2023
Customer Service/Stocker
Walmart
08.2021 - 08.2022
Front desk/Kennel Asst.
Silverwood Kennel
02.2021 - 08.2021
Graduate -
Superior High School
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