Adriyanna Reed
LaGrange,GA
Summary
Experienced Customer Service Representative with 4 years dedicated to enhancing customer satisfaction via strong communication and service coordination. Proficient in front desk management, record-keeping, appointment scheduling, and billing support. Focused on driving customer engagement and providing outstanding service in dynamic settings.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites by Hilton Hotel
07.2024 - 10.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for residents, optimizing daily workflows and staff resources.
- Assisted residents with inquiries, providing exceptional customer service and support.
- Maintained accurate records of resident information and visitor logs using electronic management systems.
- Facilitated communication between staff, residents, and families to enhance overall care experience.
Customer Service Representative
National Grid Remote
03.2024 - 01.2025
- Assisted customers with account inquiries, billing questions, and service requests
- Processed payments, adjustments, and account updates accurately
- Resolved customer complaints and service issues with professionalism and efficiency
- Explained electricity plans, rates, and usage to help customers understand billing
- Coordinated with field technicians to schedule service connections, disconnections, and repairs
- Maintained detailed records of customer interactions in the company system
- Met performance goals for call handling, resolution times, and customer satisfaction
- Provided clear communication and support while upholding company policies and regulations
Team Lead
Target
06.2021 - 10.2023
- Supervised and supported team members to ensure daily tasks and sales goals were met
- Trained, coached, and motivated staff to deliver excellent customer service
- Delegated responsibilities and monitored performance to maintain efficiency and accuracy
- Assisted with scheduling, shift coverage, and workflow management
- Resolved customer concerns quickly and professionally to ensure satisfaction
- Maintained store standards, including merchandising, cleanliness, and safety compliance
Front Desk Receptionist
Greater Columbus Personal Care Home
10.2021 - 08.2023
- Welcomed and assisted residents, families, and visitors with professionalism and care
- Answered and directed phone calls while managing front desk operations
- Maintained visitor logs and ensured compliance with safety and privacy policies
- Handled incoming and outgoing mail, packages, and deliveries
- Scheduled appointments, transportation, and meetings for residents and staff
- Supported administrative tasks including filing, data entry, and record management
- Collaborated with care staff and management to ensure smooth daily operations
- Maintained confidentiality of resident information in compliance with regulations
Education
Nursing
West Georgia Technical College
Newnan, Ga10.2025
Diploma - undefined
Callaway High School
Hogansville, Ga05.2021
Skills
- Scheduling appointments
- Coordinating services
- Maintaining records
- Effective communication
- Engaging customers
- Customer service
- Time management
- Telephone etiquette
Timeline
Front Desk Receptionist
Home2 Suites by Hilton Hotel
07.2024 - 10.2025
Customer Service Representative
National Grid Remote
03.2024 - 01.2025
Front Desk Receptionist
Greater Columbus Personal Care Home
10.2021 - 08.2023
Team Lead
Target
06.2021 - 10.2023
Nursing
West Georgia Technical College
Diploma - undefined
Callaway High School