Adryan Darden
Vicksburg,MS
Summary
Experienced in customer service, technical support, and sales administration, Adryan Darden is a detail-oriented professional who takes pride in delivering exceptional assistance to customers. With a passion for helping others, Adryan thrives in providing top-notch customer service and resolving technical issues efficiently. Equipped with strong communication skills and a dedication to exceeding expectations, Adryan is committed to ensuring customer satisfaction and contributing to the success of the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Escalation Specialist
Startek
11.2023 - 10.2024
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Escalated customer issues to management for appropriate action to be taken.
Customer Service Representative
Concentrix
08.2022 - 02.2023
- Assist member with Cigna Healthcare Insurance
- Provided benefit details about benefit plans to member
- Assist with claims, prior authorization, and referrals
- HIPPA Verification.
Customer Service Representative
Sykes Enterprises, Incorporated
04.2022 - 11.2022
- Capital One Agent
- Duties - assist callers with questions about different credit card issues they have
- Assist with billing and payments for callers
- Assist callers with any issues pertaining to accounts.
Customer Service Representative
Aaron's
10.2020 - 04.2021
- Greet customers
- Answer phones
- Process customer information
- Selling and sales activities.
Customer Service Representative
Continuum Global Solutions
07.2019 - 04.2020
- Answer incoming calls with the appropriate company greeting
- Interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Front Desk Receptionist
Holiday Inn
07.2018 - 05.2019
- Greeted each guest upon arrival of the hotel
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintain a clean reception area, including lounge and associate area
- Helped distribute mail and messages around the office
- Assisted in other areas as needed
- Processed guest payments.
Warehouse Associate
Boxed Wholesale
01.2016 - 03.2018
- Processing, packaging and shipping orders accurately
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages.
Front Desk Receptionist
Candlewood Suites
02.2015 - 07.2016
- Process payments for room charges, food and beverages
- Maintain a clean reception area, including lounge and associate area
- Helped distribute mail and messages around the office
- Assisted in other areas as needed.
Assistant Executive Housekeeper
Candlewood Suites
02.2015 - 07.2016
- Supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors
- Assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions.
Patient Service Representative
Bethesda Health Group
06.2014 - 02.2015
- Keep all patient files organized and maintain the front office
- File medical records, answer phones, and schedule appointments
- Responsible for managing insurance forms
- Make sure patients are comfortable at all times.
Education
Trade School - Certified Medical Administrative Assistant
Vicksburg, MS02.2017
High school diploma - undefined
Vicksburg, MS05.2014
Skills
- Front Desk
- Front Office
- Reception
- Patient Care
- Customer Service (10 years)
- Mac OS
- Windows
- Help desk
- Call Documentation
Certification
Certified Medical Administrative Assistant (CMAA), 02/01/16, Keep all patient files organized and to maintain the front office -file medical records, answering phones and scheduling appointments. -responsible for managing insurance forms.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Escalation Specialist
Startek
11.2023 - 10.2024
Customer Service Representative
Concentrix
08.2022 - 02.2023
Customer Service Representative
Sykes Enterprises, Incorporated
04.2022 - 11.2022
Customer Service Representative
Aaron's
10.2020 - 04.2021
Customer Service Representative
Continuum Global Solutions
07.2019 - 04.2020
Front Desk Receptionist
Holiday Inn
07.2018 - 05.2019
Warehouse Associate
Boxed Wholesale
01.2016 - 03.2018
Front Desk Receptionist
Candlewood Suites
02.2015 - 07.2016
Assistant Executive Housekeeper
Candlewood Suites
02.2015 - 07.2016
Patient Service Representative
Bethesda Health Group
06.2014 - 02.2015
Trade School - Certified Medical Administrative Assistant
High school diploma - undefined
Certified Medical Administrative Assistant (CMAA), 02/01/16, Keep all patient files organized and to maintain the front office -file medical records, answering phones and scheduling appointments. -responsible for managing insurance forms.
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