ADRYANA GABRIELSON
Milwaukee,WI
Summary
Client Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisory Aide/Substitute Teacher
St. Francis School District
Saint Francis, WI
12.2023 - Current
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided support and guidance to children in conflict resolution.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities with 40-100 students.
Client Services Representative
Midwest Heating And Cooling
Mukwonago, WI
09.2023 - 12.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered personalized solutions to meet customer requirements and close sales.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Licensed Short-term Substitute Teacher
Teachers On Call
Milwaukee, WI
10.2022 - 06.2023
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Paraeducator
Dwight D. Eisenhower Middle School- USD383
Manhattan, KS
09.2021 - 05.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum and individual IEPs
Patient Care Technician
DaVita
Manhattan, KS
09.2020 - 11.2021
- Provided in-patient care for 12 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
In-Home Caregiver
Comfort Keepers Home Care
Flagstaff, AZ
2018 - 2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Peer Mentor
Northern Arizona University
Flagstaff, AZ
2016 - 2020
- Established relationships and shared resources, opportunities and activities to support mentee's learning and development in university setting
General Chemistry II Lab Assistant
Northern Arizona University
Flagstaff, AZ
2017 - 2019
- Guided students in researching, structuring and completing lab experiments according to safety protocol
Education
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ05.2020
Skills
- Emotional Support
- Progress documentation
- Conflict Resolution
- Flexibility
- Communication
- Safety awareness
- Medical terminology knowledge
- Professional telephone demeanor
- Creative problem solving
- Outbound/Inbound Sales Calling
Certification
- Certified hemodialysis technician
- FERPA 101 Training
- Mandatory Reporting of Child Maltreatment Training
- Bloodborne Pathogen Training
- CESA2 Substitute Teacher Initial Training Course
Timeline
Supervisory Aide/Substitute Teacher
St. Francis School District
12.2023 - Current
Client Services Representative
Midwest Heating And Cooling
09.2023 - 12.2023
Licensed Short-term Substitute Teacher
Teachers On Call
10.2022 - 06.2023
Paraeducator
Dwight D. Eisenhower Middle School- USD383
09.2021 - 05.2022
Patient Care Technician
DaVita
09.2020 - 11.2021
In-Home Caregiver
Comfort Keepers Home Care
2018 - 2020
Peer Mentor
Northern Arizona University
2016 - 2020
General Chemistry II Lab Assistant
Northern Arizona University
2017 - 2019
Bachelor of Science - Biomedical Sciences
Northern Arizona University
- Certified hemodialysis technician
- FERPA 101 Training
- Mandatory Reporting of Child Maltreatment Training
- Bloodborne Pathogen Training
- CESA2 Substitute Teacher Initial Training Course
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