Adryana Rizzo
Tampa,FL
Overview
4
4
years of professional experience
Work History
Hourly Manager
AMC Theatres
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed building on a daily basis.
Supervisor
AMC Theatres
04.2024 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assist managers with all daily operations.
Crew Member
AMC Theatres
10.2022 - 04.2024
- Worked Concessions, cleaning theatres, and other areas.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Associate
Walgreens
09.2023 - 03.2024
- Stocking and putting away product
- Maintaining cleanliness and organization of store.
- Assisting customers with any questions or concerns regarding locations of products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Hostess
Resturant
01.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - History
Hillsborough Community College
Tampa, FL12-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Performance management
- Sales techniques
Timeline
Hourly Manager
AMC Theatres
05.2025 - Current
Supervisor
AMC Theatres
04.2024 - 05.2025
Associate
Walgreens
09.2023 - 03.2024
Crew Member
AMC Theatres
10.2022 - 04.2024
Restaurant Hostess
Resturant
01.2022 - 07.2022
Associate of Arts - History
Hillsborough Community College