Adryana Vialpando
Albuquerque,NM
Summary
An experienced professional in communication, efficiency, multi-tasking and team leadership. Very confident and experienced in working with modern office methods, along with solid foundation of computers and various software applications. Significant abilities in being able to work in fast paced environments and acquire new skills quickly and effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
high school intern
Bernalillo County Assessor’s Office
- Worked in several different departments within the Assessor’s office and learned the skills each department required: Coding and Mapping, Real Property, Manufactured homes, and Personal Property
- Learned to code maps using uniform parcel codes or UPCs
- Scanned and entered documents into the computer system.
ASSOCIATE PLANNER
CITY OF ALBUQUERQUE OPEN SPACE DIVISION
08.2019 - Current
- Project Management and development of an acquired Major Public Open Space property known as the San Antonio Oxbow Bluffs
- Prepare documents for plan review, Design Review Board and Economic Planning Commission review
- Perform public outreach and presentations to the public for the planning projects I am currently leading
- Organizing and conducting meetings that include internal and community-based partnerships
- Liaison for communicating, establishing, and maintaining effective working relationships
- Project Management of the Hubble/Oxbow Dam expansion partnered with AMAFCA
- Oversee the planning process and interpret the different policies, ordinances, and principles for the development of our lands
- Conduct research and understand the histories of our land management, resource management plans, and comprehensive plans to better develop planning projects
- Update and provide guidance on current resource management plans
- Manage the Open Space agricultural lands including selection and communication with current farmers
- Oversee the development and implementation of the agricultural program each farmer follows
- Review, interpret, and develop contracts between contractors and vendors
- Review, interpret and develop lease and license agreements for our Open Space properties.
CODE ENFORCEMENT SPECIALIST
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
04.2019 - 08.2019
- Interpret pertinent Federal, State and local laws, codes and regulations
- Interpret city ordinances, zoning codes, regulations and land use requirements in order to ensure compliance
- Perform field surveys, site inspections, and property reviews for occupied and vacant properties
- Investigate/inspect properties, both commercial and residential and determine possible code violations and ensure compliance with the Uniform Administrative Code and Integrated Development ordinance
- Promptly respond to requests and inquiries from the general public (311 calls) as well as city councilors, the mayor’s office, upper management, property managers and tenants
- Interpret and educate the public of city policies and procedures
- Review plans for new development of residential and commercial buildings and interpret zoning code requirements
- Research information on each property including ownership to determine responsibility
- Advise property and business owners on the methods necessary to bring properties into compliance
- Prepare proper paperwork involved in sending out violation notices for weeds and litter
- Prepare reports and post substandard buildings due to unsanitary living conditions
- Prepare and complete daily reports: including case management, notice of violations, criminal complaints and other court ordered documents
- Maintain detailed records for housing cases
- Prepare documentation and attend court related matters: criminal complaint cases, bond arraignments, appeal hearings
- Gather and present factual documentation for court and appeal hearings
- Inform property owners and tenants of any methods or repairs that may be needed for hazardous or unsanitary conditions of residential or commercial properties
- Issue stop-work notices for any projects that may be need to reviewed and permitted or violating the zoning code
- Communicate with the City of Albuquerque legal department, Police department, Fire Department, Parks and Recreation, Department of Municipal Development, Solid Waste Department, Family and Community Services and Environmental Health Department
- Proactively enforce city land use requirements, zoning codes and related ordinances and issue appropriate notifications if violations are found
- Establish and maintain effective working relationships with those contacted in the course of work
- Conduct business in a courteous and professional manner
- Navigate through the geographical information system (G.I.S)
- Assign/route 311 complaints through Posse software
- Communicate and educate via email, phone and person to constituents
- Knowledge of different department’s processes that may pertain to a request/inquiry in our department: Development Review Board, Environmental Planning Commission and Building Safety
- Organize and prioritize tasks using Outlook, Cell Phone, Computer software
- Operate a city vehicle (C.O.P) in order to conduct inspections.
CODE COMPLIANCE INSPECTOR
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
08.2018 - 04.2019
- Interpret pertinent Federal, State and local laws, codes and regulations
- Investigate/inspect properties, both commercial and residential and determine possible code violations and ensure compliance with the Uniform Housing Code and Integrated Development ordinance
- Perform field surveys, site inspections, and property reviews for occupied and vacant properties
- Investigate and determine possible code violations
- Promptly respond to requests and inquiries from the general public (311 calls) as well as city councilors, the mayor’s office, upper management, property managers and tenants
- Interpret and educate the public of city policies and procedures
- Advise property and business owners on the methods necessary to bring properties into compliance
- Prepare proper paperwork involved in sending out violation notices for weeds and litter
- Prepare and complete daily reports: including case management, notice of violations, criminal complaints and other court ordered documents
- Establish and maintain effective working relationships with those contacted in the course of work
- Prepare proper paperwork involved in sending out violation notices
- Prepare court documents and attend hearings
- Conduct business in a courteous and professional manner
- Navigate through the geographical information system (G.I.S)
- Assign/route 311 complaints through Posse software
- Communicate and educate via email, phone and person to constituents
- Organize and prioritize tasks using Outlook, Cell Phone, and Computer software
- Operate a city vehicle (C.O.P) in order to conduct inspections.
PLANNING ASSISTANT II
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
06.2017 - 08.2018
- Accurately review, then enter applications in the system database (Posse LMS) prior to submittal for both residential/ commercial building plan review
- Verify that each plan submittal is of the current International Building Code (IBC) and Integrated Development Ordinance (IDO)
- Also process and enter elevator, demolition, change of use, solar and sign applications for plan review under the IBC and IDO
- Process plan submittals in the E-plan (electronic plan review database) to be reviewed
- Conduct permit researches in the current LMS Posse system, Kiva and Cognos databases
- Responsible for understanding and applying the Uniform Administrative Code when entering and issuing permits
- Responsible for ensuring and enforcing compliance with the City of Albuquerque IBC and IDO regulations regarding permitting
- Communicate to contractors and homeowners the inspections that are required for each issued permit
- Ensure plans that are submitted have the correct documents and drawings for plan review and permitting
- Enforcing permit/plan review deadlines and reinstating any permits that are expired
- Verify contractor licensing is active and classification is correct, for scope of work when issuing permits
- Conduct research for customers on any ongoing or former projects/permits
- Calculate plan review and permit fees
- Responsible for the daily routing of plans to the correct department
- Respond to customer inquiries in a timely manner
- Work in a team setting with fellow employees, sharing and providing information for ongoing projects
- Provide customer service over the counter, on the phone and through email
- Process building permits and applications in the Posse system database for both residential and commercial building plans
- Process plan submittals in the E-plan (electronic plan review database) to be reviewed
- Conduct permit researches in the current LMS Posse system, Kiva and Cognos databases
- Insure and enforce all building plans that are submitted, are on the current and correct building code and follow the Uniform Administrative Code (UAC)
- Ensure plans that are submitted have the correct documents and drawings for plan review and permitting
- Enforcing permit/plan review deadlines and reinstating any permits that are expired
- Calculate plan review and permit fees
- Respond to customer inquires in a timely manner
- Provide customer service over the counter and on the phone.
ASSESOR TECHINICIAN LEAD
BERNALILLO COUNTY ASSESSOR’S OFFICE
08.2015 - 06.2017
- Acted as Supervisor during his absence, planning, organizing, mentoring and leading entire staff in day-to-day activities as well as attended necessary administrative meetings and report accordingly
- Approved employee leave requests in Empath and enter into SharePoint
- Assisted supervisor with special projects inclusive of designing, writing and updating numerous business procedures to remain in compliance with Federal, State and local statutory requirements
- Create weekly productions reports for supervisor meetings as well as maintain and update monthly production and translog error reports
- Participated in community outreach for awareness of the exemptions offered and programs for taxpayers to save money
- Supervised Assessor Techs as well ensure constant communication of new business procedures, policies and coordinated refresher training for all CS Department Staff and Student Interns
- Provided constant feedback to supervisor, employees and assist supervisor with inputting into NEOGOV
- Served as Subject Matter Expert and lead in the creation of an exemption training lesson plan, PowerPoint presentation and training course
- Liaison to the creation of the Document of Conveyance training course
- Served as the CS Department Trainer responsible for getting all new employees properly trained and mentored to be competent and comfortable conducting their duties with accuracy and efficiency
- Created job aides, checklists and handouts for staff to follow on a day to day basis to ensure office procedures are being followed
- Ensured all official documents and records are filed accordingly both manually and electronically and are maintained in accordance with the retention policies and procedures
- Assisted in new hire interviews and selections of new Assessor applicants.
ASSESOR TECHINICIAN I
BERNALILLO COUNTY ASSESSOR’S OFFICE
06.2014 - 08.2015
- Point of contact for all Customer Service related inquires at the Assessor’s office
- Processed all needed paperwork for Assessor’s office this includes data entry and data validation into the CAMA Database system
- Researched the chain of title on a property before updating the ownership change
- Investigated and research all issues in regards to paperwork to ensure quality data is input in to the database and for the customer
- Intake deeds and verify legal descriptions using the Uniform Parcel code (UPC) to insure the information matches in the Integrated Assessment System (IAS)
- Exemptions Subject matter expert, Veterans, and Head of Family
- Operated and maintain a multiline switchboard and provide information about our office to our customers
- Prepared letters/mail for special processing for specific mail out dates
- Was assigned special projects for the maintenance of the data that is entered by all departments in the Assessor’s office
- Was Team Committee leader for the development and creation of the Interoffice training Manuel for the Customer Service Department.
Intern
Bernalillo county clerk’s office
04.2013 - 06.2014
- As an intern I participated and trained in many different aspects of the Clerk’s office
- I was part of a redaction project for quality assurance and accuracy for information of previous data entry
- Back up Accounting Tech
- Review and verify daily cash transactions according to Basic Accounting Principles
- Solve and follow up with discrepancies as they arise
- Made daily cash deposits, enter into SAP-Portal and post amounts to the correct accounts
- Maintained monthly balance ledger, and report for monthly revenue
- Generated Shopping Carts, follow up on its approval, and assure that the purchase order number is issued
- Interacted effectively and professionally with the public, supervisors, and co-workers
- Worked independently to carry out all assignments that are given to me.
Server
St.Clair Winery and Bistro
11.2009 - 04.2013
- Operation of POS system entered orders and processed money transactions
- Became proficient in marketing the wine and food sales
- Advanced my communication and customer service skills by working with customers and co-workers, directly on a daily basis
- Accountable for all duties associated in preparing the opening and closing of the restaurant.
Administrative assistant i
Bernalillo County Clerk’s Office
06.2006 - 04.2010
- Advanced from high-school intern to administrative assistant
- Receptionist: greeted customers, received and prepared mail delivery, answered phone calls and received messages
- Recording and filing: conducted searches in microfilm, researched and prepared orders for customers, scanned and filed microfilm and marriage licenses, maintained account records for recording and filing through Eagle Recorder (recording database), balanced cash drawer at the end of the day
- Delivered documents to the Bernalillo County Legal department.
Education
Bachelor of arts - environmental planning and design
University of New Mexico
05.2014
Skills
- Fast learner
- Leadership
- Oral and Written Communication
- Organization
- Decision Making
- Time management
- Ability to work under pressure
- Multi-Tasking
- Adaptability
- Conflict Resolution
- Customer Friendly
- Ability to interpret documents
- Capability to interpret planning regulations and processes
Community Service
- Co-instructor, Zumba with Vero 2014-2017
- American Planning Association- New Mexico Chapter (NMAPA) (2012-2013)
- Dragon Farm Community Garden for South Valley Academy
- Day of the Tread (2012-2015)
- Walk, Bike, Ride Albuquerque (2012)
- Lew Wallace Elementary School Book Drive
Timeline
ASSOCIATE PLANNER
CITY OF ALBUQUERQUE OPEN SPACE DIVISION
08.2019 - Current
CODE ENFORCEMENT SPECIALIST
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
04.2019 - 08.2019
CODE COMPLIANCE INSPECTOR
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
08.2018 - 04.2019
PLANNING ASSISTANT II
CITY OF ALBUQUERQUE PLANNING DEPARTMENT
06.2017 - 08.2018
ASSESOR TECHINICIAN LEAD
BERNALILLO COUNTY ASSESSOR’S OFFICE
08.2015 - 06.2017
ASSESOR TECHINICIAN I
BERNALILLO COUNTY ASSESSOR’S OFFICE
06.2014 - 08.2015
Intern
Bernalillo county clerk’s office
04.2013 - 06.2014
Server
St.Clair Winery and Bistro
11.2009 - 04.2013
Administrative assistant i
Bernalillo County Clerk’s Office
06.2006 - 04.2010
high school intern
Bernalillo County Assessor’s Office
Bachelor of arts - environmental planning and design
University of New Mexico
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