Adryn Allen
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
New Business Representative
National Farm Life Insurance.
Fort Worth, TX
08.2023 - Current
- Maintained relationships with existing clients by Identifying their needs and presenting solutions in a professional, timely manner.
- Generated new business leads through cold-calling techniques.
- Responded promptly to incoming inquiries from both prospects and current customers.
- Followed up on all customer requests in a timely fashion, resolving any issues that arose quickly and efficiently.
- Utilized CRM software to track all interactions with customers, ensuring accurate records were maintained.
- Participated in strategic planning sessions with senior management, providing valuable input into future planning.
Team Leader/Manager
Freebirds World Burrito
Fort Worth, TX
06.2021 - 08.2023
- Participated in budgeting activities to maximize resources.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback that motivated team members to consistently achieve or exceed performance expectations.
- Organized team meetings to discuss progress and challenges to develop and Implement new processes and procedures as needed, creating and maintaining a positive work environment for employees.
- Maintained records of employee performance.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Lead Kitchen Supervisor
Freebirds World Burrito
Fort Worth, TX
08.2019 - 06.2021
- Ordered food supplies from vendors based on menu items, budget constraints, and projected needs.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Maintained records of daily production sheets, temperature logs, and waste tracking reports.
- Implemented cost-saving strategies such as utilizing leftovers in new dishes or repurposing ingredients across multiple meals.
- Supervised and trained kitchen staff, including assigning tasks, monitoring performance, and providing feedback.
- Ensured compliance with food safety regulations and quality control standards.
- Managed sanitation processes throughout the kitchen area to maintain a safe environment for staff members and customers alike.
Sales and Service Manager
Saphora
Fort Worth, TX
01.2019 - 07.2019
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Established customer service standards, policies, and procedures.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular meetings with the sales team to review goals and objectives.
- Maintained accurate records of customer interactions, transactions, account information.
Beauty Advisor
Saphora
Simi Valley, CA
09.2016 - 01.2019
- Collaborated with other team members to complete projects in a timely manner.
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
Sales Floor Representative
DD's Discount
Simi Valley, CA
03.2015 - 08.2016
- Greeted customers upon entering the store and provided assistance with locating desired items.
- Assisted customers in finding sizes, colors, and styles of merchandise.
- Operated cash register accurately to process customer payments.
- Provided information on product features and benefits to customers.
- Answered customer inquiries regarding store policies, procedures, and promotions.
- Demonstrated thorough knowledge of products and services available in the store.
- Informed customers about current deals and discounts available in-store.
Sales Representative
Elegant Cleaning Solutions
San Bernardino, CA
07.2011 - 09.2014
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
Administrative Assistant
Elegant Cleaning Solutions
San Bernardino, CA
01.2009 - 07.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2007
Skills
- CRM Software
- Cold-calling
- Client acquisition
- Excellent Communication
- Active Listening
- Contract Negotiation
- Problem-solving aptitude
- Reliability
- Interpersonal Communication
- Effective customer upselling
- Team building
- Staff training and motivation
References
References available upon request.
Timeline
New Business Representative
National Farm Life Insurance.
08.2023 - Current
Team Leader/Manager
Freebirds World Burrito
06.2021 - 08.2023
Lead Kitchen Supervisor
Freebirds World Burrito
08.2019 - 06.2021
Sales and Service Manager
Saphora
01.2019 - 07.2019
Beauty Advisor
Saphora
09.2016 - 01.2019
Sales Floor Representative
DD's Discount
03.2015 - 08.2016
Sales Representative
Elegant Cleaning Solutions
07.2011 - 09.2014
Administrative Assistant
Elegant Cleaning Solutions
01.2009 - 07.2011
High School Diploma -
Arroyo Valley High School
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