Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Humberto Esquerra

Humberto Esquerra

Carson City

Summary

Dynamic IT Support Coordinator at Douglas County, Nevada, adept at leading large projects, and enhancing user experience. Proficient in Web Development and software programming, I excel in delivering exceptional customer service while implementing innovative solutions. Successfully have built multiple websites using MongoDB, ExpressJS, ReactJS, and Node (MERN stack) and launching it on AWS EC2.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Coordinator

Douglas County, Nevada
01.2025 - Current
  • As an IT Support Coordinator my job is to provide excellent customer service while maintaining a high level of technology and troubleshooting skills, while also handling large-scale projects. My daily job responsibilities include:
  • Take on large scale projects that affect all users in Douglas County including: bringing a password manager to every employee, replacing 400 machines and upgrading every machine to windows 11, and building custom web applications to query data.
  • Work with users, complete tickets, and stay knowledgeable on trending topics and current technology trends.
  • Provide a high level of customer service to all employees, managers, and elected officials to solve problems in their respective schedules by using Teams, Email, Phone Calls, and our ticketing system.
  • Create clear documentation on software, produce SOP’s for continuity of business, and create flowcharts for other members of IT staff to follow.
  • Work as a team, communicate clearly, and schedule/attend meetings to solve problems with the team for all departments.

Regional IT Technician Contractor

Southwest Gas
09.2024 - 10.2024
  • As the Regional IT Technician for all of northern Nevada (Elko, Winnemucca, silver springs, Fernley, Reno) I was tasked with maintaining all end user IT infrastructure including Azure, Networking, Hardware and Software.
  • Help end users as level 2 support for any issues. Issues would come through the service desk and would be added to our level 2 support queue/emails.
  • Troubleshoot in house software and help users with Microsoft suite issues. Troubleshoot hardware and give hardware/peripherals as needed.
  • Use Microsoft Intune/Entra to administer and deploy new workstations.

IT Technician IV Contractor

State Of Nevada Department of Transportation
08.2023 - 08.2024
  • As an IT Technician IV, I was tasked as level 1 support for all end users at the service desk level. Users would call in or email with issues. As level 1 I was the first point of contact for the user and helping the end user in allotted time.
  • Maintain/Create/Delete user accounts and provide proper permissions to user’s based on need or department including On-Prem user’s and 3rd party guest Azure accounts.
  • Issue proper hardware/software/peripherals and troubleshoot hardware/software/peripherals issues on both Desktop, Laptop, Printer, Tablet (2 in 1), and iPhones.
  • Use tools like Dameware, RDP, Quick Assist, Microsoft Entra, PuTTY, PowerShell, Cherwell Ticketing system, and standard Microsoft suite.
  • Make sure users are a part of proper Shared Mailboxes, Distribution lists, GPO’s, Azure groups, SharePoint Sites, Server Recourses, MFA, and Microsoft Licensing.
  • Be first point first point of contact to take calls, email users, take tickets, follow up with user's, receive permission from user’s management, and improve IT department.

IT Technician

Casino Fandango
08.2022 - 05.2024
  • As an IT Tech was tasked with maintaining, updating, and improving all IT infrastructure, devices, user, networking equipment, and employee/customer accounts.
  • Manage users, computers, licenses, and objects using active directory / office 365.
  • TroubleShoot and solve issues by viewing tickets and responding to phone calls, including printer issues, workstation issues, networking issues, VoIP phones issues, PBX issues, and Microsoft licensing issues.
  • Learn/use/maintain/and troubleshoot company specific software/hardware including networked iView equipment, Casino Marketplace Software, and other company specific software/hardware.
  • Setup/Maintain proper networking on equipment including switches, workstations, Desktop Phones, Servers, and Firewalls.
  • Set up large events by ensuring workstations and POSs are on correct VLAN/Subnet, run Ethernet Cabling, Terminate RJ-45 cables, set up layer 2/3 network switches, and set up UPS’s.
  • Call 3rd party printer companies, ISP companies, and company specific software companies to solve/troubleshoot issues.
  • Handle/Solve large projects including iSCSI, Firewall, Switch, Server, Programming projects while effectively communicating with the team/user’s about changes.

Education

High School Diploma -

Douglas High School
Minden, NV
07-2016

Skills

  • WebFlow
  • HTML
  • TailWindCSS
  • CSS
  • ReactJS
  • Azure
  • AWS
  • UX/UI
  • Customer Service
  • Python
  • JavaScript
  • Software deployment
  • Technical troubleshooting
  • Process Development
  • Networking
  • Ticketing Systems
  • Security
  • Windows 10 and 11

Certification

  • Google IT Support Certificate
  • IT Hardware, Software, and Networking support with emphasis on current IT standards.
  • IBM IT Support Professional Certificate
  • General IT hardware/software support and troubleshooting.
  • Python Programming Certification by HackerRank
  • Python Programming, Scripting, Troubleshooting, and creating programs from scratch.
  • Windows 11 Administration by LinkedIn Learning
  • Windows 11 Troubleshooting, Administration, and Review of new OS standards and features.
  • Cisco Networking Trouble Shooting Badge
  • Cisco based networking course on troubleshooting networks, VLAN’s, IP configuration, and OSI model.
  • Cisco Devices and Initial Configuration Badge
  • Cisco Based Initial IP, DNS, DHCP configuration of nodes new to a network.

Timeline

IT Support Coordinator

Douglas County, Nevada
01.2025 - Current

Regional IT Technician Contractor

Southwest Gas
09.2024 - 10.2024

IT Technician IV Contractor

State Of Nevada Department of Transportation
08.2023 - 08.2024

IT Technician

Casino Fandango
08.2022 - 05.2024

High School Diploma -

Douglas High School

Similar Profiles

CREATE PROFILE
Humberto Esquerra