Adeesh Shrestha
Dallas,MICHIGAN
Overview
2
2
years of professional experience
4
4
Undergraduate Degree
3
3
Certificates
Summary
Hardworking and highly motivated, driven to improve technical skill. Eager to learn more about technical needs and make a positive impact while developing acquired skills. Possesses experience working in IT support, and Front-end technologies like HTML5, CSS3, BootStrap4 as CSS framework, Figma. Ready to leverage experience and education to take on dynamic new role.
Education
Bachelor's - Information Technology Management
Michigan State University
09.2016 - 08.2020
Work History
IT Analyst Intern
Bizlink Robotic Solutions
Lake Orion, MI
01.2022 - 06.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Configured hardware and granted system permissions to new employees.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Imaged and prepared over 50 new computers for integration into company networks and systems.
- Replaced defective components and upgraded office equipment per technology plan.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Student IT Engineer
MSU IT, Unified Communication Team
East Lansing, MI
05.2019 - 12.2020
- Collaborated in Centrex conversion project, which involved working customers, technicians, and system programmers to convert the campus phone system to Avaya VOIP PBX from an older AT&T system through voice and text-chats.
- Assisted Project Manager with 911 audit report, this involved working with with more than 20,000+ phone numbers which was solved by cross referencing multiple database to organize and update location of phones around campus.
- Provided assistance to Network Engineer by uploading and managing configurations to 5 new Extreme switches by replacing older switches from campus network.
- Tested and Implemented new firmware for VOIP phones by using FTP applications before releasing it in actual production server.
- Collaborated with field technicians during NCAA college football home games with some phone and radio troubleshooting around stadium.
UX Designer intern
Michigan Government Management Information Science
Howell, MI
10.2019 - 02.2020
- Purpose of this project was to help MI-GMIS to update, modernize and implement completely new membership management system.
- As a group of 5, we analyzed different platforms of membership management services available online and recommend potential vendors that provided best features within MI-GMIS's scope.
- Completed market assessment including evaluation matrix of web technologies against requirements.
- Developed low fidelity prototype of website by wireframing.
- Designed aesthetically pleasing website applying UX design principles by using Figma.
- Provided total cost of ownership analysis for tools, within companies scope.
- Learned HTML and CSS to develop features for company website
Skills
Network Management
Certification
Technical Support Fundamentals Coursera | Google
Timeline
IT Analyst Intern
Bizlink Robotic Solutions
01.2022 - 06.2022
User Experience: The Beginner’s Guide Interaction Design Foundation (IxDF)
05-2021
The Bits and Bytes of Computer Networking Coursera
05-2021
Technical Support Fundamentals Coursera | Google
01-2021
UX Designer intern
Michigan Government Management Information Science
10.2019 - 02.2020
Student IT Engineer
MSU IT, Unified Communication Team
05.2019 - 12.2020
Bachelor's - Information Technology Management
Michigan State University
09.2016 - 08.2020
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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