Adun ZIMMERMAN
Winder,GA
Summary
Accomplished Customer Service Representative with a proven track record at Bank of America, enhancing customer loyalty and satisfaction through personalized solutions and a feedback system. Skilled in Microsoft Excel and conflict resolution, I led initiatives that significantly improved service quality, showcasing exceptional problem-solving abilities and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Urgent Medical Center
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Care Representative
TTEC
10.2021 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Bank of America
03.2019 - 09.2021
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
High School Diploma -
Federal Government Girls Collage
Ondo Nigeria07.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
Timeline
Customer Service Representative
Urgent Medical Center
01.2023 - Current
Customer Care Representative
TTEC
10.2021 - 12.2023
Customer Service Representative
Bank of America
03.2019 - 09.2021
High School Diploma -
Federal Government Girls Collage
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