Adun ZIMMERMAN
Winder,GA
Summary
Dynamic customer service professional with a proven track record at TEKsystems Inc., excelling in conflict mediation and account management. Adept at enhancing customer satisfaction through active listening and critical thinking, I consistently resolved inquiries and improved service delivery, contributing to a positive and efficient customer experience.
CURRENT POSITION
Experienced with safe and efficient forklift operation in warehouse settings. Utilizes strong organizational skills to manage inventory and streamline storage processes. Track record of adhering to safety protocols and contributing to team goals.
Diligent [Desired Position] with solid background in warehouse operations and forklift handling. Proven track record of efficiently managing inventory and ensuring safe material handling. Proficient in maintaining organized storage areas and adhering to safety protocols.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TEKsystems Inc.
09.2024 - Current
- Assisted customers with inquiries, providing accurate product information and solutions.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Resolved complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes.
- Documented interactions in customer management systems for future reference.
- Learned company policies and procedures to provide compliant service support.
- Adapted to new tools and technologies to improve customer interaction efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Representative
TITEC
10.2021 - 12.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate product information to enhance customer satisfaction.
- Documented customer interactions in CRM system for future reference.
- Adapted quickly to new processes and tools, improving response times.
- Handled high-volume calls while maintaining professionalism and empathy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Floor Manager
ABS BEAUTY SUPPLY STORE
03.2017 - 09.2021
- Oversaw daily sales floor operations to enhance customer experience and drive revenue growth.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing product placement strategies for increased visibility.
- Developed staff schedules to ensure optimal coverage during peak business hours, improving service efficiency.
- Collaborated with marketing team on promotional events, enhancing customer engagement and driving foot traffic.
- Maintained adherence to company policies and procedures, ensuring compliance across all operational aspects.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
Education
CERTIFICATION - FORKLIFT DRIVING
Peach State Forklift Training School
Gainesville, GA09-2025
Ordinary National Diploma - Marketing
Lagos State Polytechnic
Lagos, Nigeria07-1999
Skills
- Maximum control of the vehicle
- Ability to gently stack up products on the rack
- Careful movement within the facility
- Accurate sorting and picking of orders
- Customer service
- Active listening
- Critical thinking
- Data entry
- Service standard compliance
- Product promotion
- Conflict mediation
- Office equipment proficiency
- Account management
Timeline
Customer Service Representative
TEKsystems Inc.
09.2024 - Current
Customer Care Representative
TITEC
10.2021 - 12.2023
Sales Floor Manager
ABS BEAUTY SUPPLY STORE
03.2017 - 09.2021
CERTIFICATION - FORKLIFT DRIVING
Peach State Forklift Training School
Ordinary National Diploma - Marketing
Lagos State Polytechnic