Advaith Vaiccath
Aviation Centralized Load Controller
Grapevine,TX
Summary
Detail-oriented Information Systems and Operations Management candidate (May 2026) with 4+ years of cross-functional experience in customer service, aviation operations, and team leadership. Proven ability to optimize processes, ensure regulatory compliance, and deliver exceptional service in high-stakes environments. Combines technical aptitude with strong operational acumen to drive efficiency and customer satisfaction.
Overview
5
5
years of professional experience
2047
2047
years of post-secondary education
Work History
Customer Service Agent / Centralised Load Controller / Turnaround Coordinator
Worldwide Flight Services
05.2025 - Current
- Serve as primary liaison for Emirates ensuring seamless passenger check-in, document verification, and boarding compliance with international aviation regulations.
- Verified passenger documents and flight details to ensure compliance with airline regulations.
- Provided exceptional customer service by resolving travel complications and addressing passenger inquiries.
- Acted as a security checkpoint, ensuring the safety and efficiency of the airline check-in and boarding processes.
- Oversaw and managed airline baggage loading operations to ensure compliance with safety and airline standards.
- Supervised aircraft cargo and container loading, ensuring adherence to airline regulations and weight distribution guidelines.
Customer Service Agent / Centralised Load Controller / Turnaround Coordinator
Hallmark Aviation Services
08.2024 - Current
- Serve as primary liaison for Emirates, Fiji Airways, and Finnair, ensuring seamless passenger check-in, document verification, and boarding compliance with international aviation regulations.
- Verified passenger documents and flight details to ensure compliance with airline regulations.
- Provided exceptional customer service by resolving travel complications and addressing passenger inquiries.
- Acted as a security checkpoint, ensuring the safety and efficiency of the airline check-in and boarding processes.
- Oversaw and managed airline baggage loading operations to ensure compliance with safety and airline standards.
- Supervised aircraft cargo and container loading, ensuring adherence to airline regulations and weight distribution guidelines.
Team Member – Barista
HMS Host (Starbucks)
01.2023 - 08.2024
- Deliver exceptional customer service by preparing high-quality beverages and maintaining a welcoming store environment.
- Operate cash registers, process transactions, and manage daily cash reconciliations.
- Lead by example in team collaboration, ensuring efficient operations and a positive work atmosphere.
- Restock inventory and maintain cleanliness to uphold company standards.
Customer Service Agent
Worldwide Flight Services
06.2023 - 12.2023
- Serve as primary liaison for Qatar Airways, ensuring seamless passenger check-in, document verification, and boarding compliance with international aviation regulations.
- Verified passenger documents and flight details to ensure compliance with airline regulations.
- Provided exceptional customer service by resolving boarding complications and addressing passenger inquiries.
- Acted as a secondary security checkpoint, ensuring the safety and efficiency of boarding processes.
Team Member – Barista
HMS Host (Starbucks)
11.2022 - 06.2023
- Deliver exceptional customer service by preparing high-quality beverages and maintaining a welcoming store environment.
- Operate cash registers, process transactions, and manage daily cash reconciliations.
- Lead by example in team collaboration, ensuring efficient operations and a positive work atmosphere.
- Restock inventory and maintain cleanliness to uphold company standards.
Team Member/Carhop – Fast Food Worker/Server
Sonic Drive-Thru Food Group
09.2020 - 10.2022
- Consistently closed the store independently, demonstrating reliability and time management skills.
- Prepared food orders, maintained cleanliness, and ensured customer satisfaction.
- Operated headsets to take orders and delivered meals to customers with a focus on accuracy and speed.
- Trained new team members and supported team collaboration to achieve operational goals.
Education
High School Diploma -
Uplift Grand Preparatory
Grand Prairie, TXBBA - Information Systems and Operations Management
University of Texas At Arlington
Arlington, TX 05.2001 - 05.2026
Skills
- Technical: Aviation Operations (Amadeus and AS Connect), Load Control Systems, Fundamental Load Control
- Soft Skills: Cross-Functional Collaboration, Regulatory Compliance
- Languages: Fluent in English and Malayalam
Timeline
Customer Service Agent / Centralised Load Controller / Turnaround Coordinator
Worldwide Flight Services
05.2025 - Current
Customer Service Agent / Centralised Load Controller / Turnaround Coordinator
Hallmark Aviation Services
08.2024 - Current
Customer Service Agent
Worldwide Flight Services
06.2023 - 12.2023
Team Member – Barista
HMS Host (Starbucks)
01.2023 - 08.2024
Team Member – Barista
HMS Host (Starbucks)
11.2022 - 06.2023
Team Member/Carhop – Fast Food Worker/Server
Sonic Drive-Thru Food Group
09.2020 - 10.2022
BBA - Information Systems and Operations Management
University of Texas At Arlington
05.2001 - 05.2026
High School Diploma -
Uplift Grand Preparatory
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