Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Advichil Anzures-Gomez

South Weymouth,MA

Summary

Friendly and outgoing with specialized knowledge in customer service and technology. Also great at multitasking and staying calm, professional, and level head when things get stressful.

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

13
years of professional experience
1
Certification

Work History

Dealertire
Hanover, MA

TSA
01.2023 - Current

Job overview

  • Reviewed weekly, monthly, quarterly reports on sales performance against goals set by management.
  • Provided technical advice on tires for customers based on their needs.
  • Organized promotional events to attract new customers and boost tire sales.
  • Listened to customers describe needs and requests to determine ideal solutions.
  • Analyzed competitors' activities and developed strategies for increasing market share.

Target
Braintree, MA

Front End Manager
12.2020 - 12.2022

Job overview

  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Making sure all returns from guest get processed properly.
  • Maintained strong customer relations and effective customer service standards.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Evaluated employee performance and made recommendations for improvements.
  • Delegated work to 20-35 employees based on shift requirements, individual strengths and unique training.

Bernie & Phyl's Furniture
Braintree, MA

Lead Customer Service Representative
11.2018 - 11.2020

Job overview

  • Performed data entry for shipments, orders, Exchanges, customer information and returns
  • Assisted customers with a warm and professional attitude
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish -speaking customers.
  • Processed orders, credits and tracked returns.

Gamestop
Braintree, MA

Assistant Manager
07.2017 - 11.2018

Job overview

  • Served as Assistant Manager
  • Made changes for promotions and made sure all store items and deliveries were done
  • Assured customers knew about the current promotions and memberships.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Barista, Barclay café
Manhattan, NY

Assistant Manager Barista
08.2016 - 05.2017

Job overview

  • Making sure customers are pleased with there orders
  • Preparing and serving a variety of coffee and espresso drinks
  • Clean and sanitise areas and equipment
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Pandora Jewelry
Manhattan, NY

Sales Associate
06.2015 - 05.2017

Job overview

  • I assist customers with questions about the products and demonstrated how to use and put on bracelets and charms
  • Solved customer challenges by offering relevant products and services.
  • I was a keyholder for the store and managed the store.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Toni & Guy Hairdressing Academy
Braintree, MA

Trade School Degree from Hair Dressing
11.2020

University Overview

Sarasota High School

High School Diploma
06.2009

University Overview

Skills

  • Retail Sales
  • Barista Experience
  • Cash Handling
  • Multilingual
  • Management Experience
  • Merchandising
  • Communication Skills
  • Sales
  • Microsoft Office
  • Mentoring
  • Languages
  • Assessments
  • Attention to Detail — Proficient
  • Active listening
  • Quick learner
  • Customer and Personal service
  • Quick judgement and decision making
  • Persuasion
  • Staff Training
  • Employee Performance Evaluations
  • Handling Complaints and Inquiries

Certification

BILINGUAL (10+ years) Key Holder (4 years) Customer Service Retail Management (7 years) Spanish (10+ years) English (10+ years)

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

TSA
Dealertire
01.2023 - Current
Front End Manager
Target
12.2020 - 12.2022
Lead Customer Service Representative
Bernie & Phyl's Furniture
11.2018 - 11.2020
Assistant Manager
Gamestop
07.2017 - 11.2018
Assistant Manager Barista
Barista, Barclay café
08.2016 - 05.2017
Sales Associate
Pandora Jewelry
06.2015 - 05.2017
Toni & Guy Hairdressing Academy
Trade School Degree from Hair Dressing
Sarasota High School
High School Diploma
Advichil Anzures-Gomez