Adwoa Frimpong
Maplewood,NJ
Summary
Service-oriented Customer Support experience in operations talking to customers over the phone, e-mail, online chat and social media to resolve a broad range of technical concerns. Offers strong computer skills in Word, Excel, web-based applications and delivers exceptional communication. Thrives in fast-paced environments, with keen attention to detail ready to improve internal processes for easier cross-functional support.
Overview
6
6
years of professional experience
Work History
Project Manager
UL Solutions
08.2022 - Current
- Plans, designs, and schedule's phases for large projects.
- Monitors project performance to identify areas of improvement and make adjustments.
- Coordinates with cross-functional teams to resolve project issues and mitigate risks.
- Achieves project deadlines by coordinating with contractors and building engineers to manage performance.
- Drafts project reports to identify successful outcomes, insights and future recommendations.
Residential Outreach Coordinator
Hudson Milestones
08.2019 - 08.2022
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Maintained important organizational paperwork and resident data.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Customer Service Representative Technician
Cooper Pest Solutions
05.2019 - 01.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
Laboratory Information Analyst
Long Brach Health Department
05.2017 - 04.2019
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Monitored and documented safety standards to verify compliance.
- Analyzed results using analytical software and created reports.
- Prepared samples for analysis by performing complex sample preparation tasks.
Education
Master of Science - Information Systems
University of Maryland Baltimore County
Baltimore, MD05.2025
Bachelor of Science - Public Health
Stockton University
Galloway, NJ12.2017
Skills
- MS Office Proficiency
- Customer Service and Assistance
- Environmental Compliance
- Troubleshooting
- Project Management
- Technical Support and Assistance
- Software Updates
- Production Work
- Auditing
- Environmental Engineering
- Inspection Reports
- Field Data Collection
- Inspections and Maintenance
Timeline
Project Manager
UL Solutions
08.2022 - Current
Residential Outreach Coordinator
Hudson Milestones
08.2019 - 08.2022
Customer Service Representative Technician
Cooper Pest Solutions
05.2019 - 01.2022
Laboratory Information Analyst
Long Brach Health Department
05.2017 - 04.2019
Master of Science - Information Systems
University of Maryland Baltimore County
Bachelor of Science - Public Health
Stockton University
Similar Profiles
Dylan YarnallDylan Yarnall
Laboratory Analyst at UL SolutionsLaboratory Analyst at UL Solutions
Arthanareeswaran MayilsamyArthanareeswaran Mayilsamy
Senior Project Engineer at UL SolutionsSenior Project Engineer at UL Solutions
Julia DaviesJulia Davies
Sr. Product Manager, Web Channel at UL SolutionsSr. Product Manager, Web Channel at UL Solutions