Ady Arteaga
Miami
Summary
Proven to enhance patient satisfaction, adept in bilingual communication and problem-solving, I streamlined appointment processes and improved care coordination. My expertise in insurance verification and patient scheduling, coupled with a team-player mentality, significantly contributed to a smoother, more efficient front desk operation.
Overview
26
26
years of professional experience
Work History
Front Desk
Smile4Life Dental
01.1998 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Education
High School Diploma -
Jose Marti
La Habana, CubaSkills
- Bilingual (English & Spanish)
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Problem-solving skills
- Customer Service
- Administrative Skills
- Clerical duties
- Insurance Verification
- Billing Procedures
- Dental Terminology
- Patient Scheduling
- Insurance Billing
Timeline
Front Desk
Smile4Life Dental
01.1998 - Current
High School Diploma -
Jose Marti