A successful crew trainer with new team members and helping each get acclimated to the environment, customer needs, and restaurant operations. In addition, a passionate and detail-oriented team player with strong organizational skills, who is successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Respiratory Therapy Student
Kalamazoo Valley Community College
09.2023 - Current
Currently enrolled as a first-year student in semester two of KVCC's Respiratory Care Program.
Demonstrate adaptability by adjusting quickly to new clinical settings during rotation assignments in the hospital system.
Currently gaining extensive knowledge in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
Organized and detail-oriented with a strong work ethic.
Passionate about learning and committed to continual improvement.
Assist with day-to-day operations, and work efficiently and productively with all colleagues.
Work well in team settings and provide support and help.
Crew Trainer
Tropical Smoothie Cafe
03.2023 - Current
Delivered new training modalities as needed to maintain up-to-date knowledge of restaurant standards, safety regulations, and operational procedures within the crew.
Assisted in the development of new standards, ensuring consistency across all tasks performed by the crew.
Provided coaching and mentoring to employees.
Watched and evaluated new crew members during work shifts to provide feedback and guidance in improving performance.
Crew Leader
Tropical Smoothie Cafe
07.2021 - 03.2023
Instructed crew members in safe work practices and methods.
Monitored team members to verify work quality and address concerns.
Watched customer feedback to identify areas for improvement in service delivery.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Sales Associate
Kohls Department Store
11.2020 - 01.2021
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Developed relationships by actively engaging with customers as well as other staff.
Office Manager at Kalamazoo Valley Community College, Arcadia Commons CampusOffice Manager at Kalamazoo Valley Community College, Arcadia Commons Campus