Adylene Flores-Rendon
Whittier,CA
Summary
Proven team leader and active listener, adept at multitasking and delivering exceptional customer service, honed through roles at Starbucks and Disneyland Theme Parks. Fluent in Spanish, I excel in creating positive customer experiences, significantly reducing wait times, and fostering a collaborative team environment. Skilled in seamlessly managing high-volume periods, ensuring customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
La Mirada
07.2017 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Sales Associate
Burlington Coat Factory Warehouse
Upland
03.2018 - 11.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Hostess
Outback Steakhouse
Upland, CA
03.2018 - 11.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Disneyland Theme Parks
Anaheim, CA
06.2016 - 08.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Math And Science
Chaffey College
Chino Hills, CAHigh School Diploma -
La Serna High School
Whittier, CA06.2014
Skills
- Active listener
- Team Leadership
- Fluent in Spanish
- Multitasking
- Exceptional customer service
- Problem-Solving
- Cash Handling
Timeline
Retail Sales Associate
Burlington Coat Factory Warehouse
03.2018 - 11.2018
Hostess
Outback Steakhouse
03.2018 - 11.2018
Barista
Starbucks
07.2017 - Current
Hostess
Disneyland Theme Parks
06.2016 - 08.2017
No Degree - Math And Science
Chaffey College
High School Diploma -
La Serna High School