Adyn R. Gutierrez
Southaven
Summary
Seeking a Spring 2024 Internship position.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Store Manager
Patriot Nutrition
Olive Branch
07.2023 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Assistant
Hype Nutrition
SOUTHAVEN
01.2021 - 07.2023
- Coordinated restocking of drink supplies with current merchandise and accurate signage for current promotions.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Used POS system to process sales, returns, and gift card activations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks and back room bins for optimal appearance.
- Helped customers complete purchases, locate items, join reward programs and made deliveries if customer was unable to come in.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers, helped them to find what drink would be best and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Kept Drink Counter, Sales Floor and Back Room organized and clean, professional in appearance to maximize worker efficiency and promote customer engagement.
- Informed customers of current store drink promotions to encourage additional sales purchases.
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN05.2024
Associate of Science - General Studies
Northwest Community College
Senatobia, MS05.2022
Skills
- Retail Transactions Processing
- Sales
- Teamwork
- Inventory Control
- Payment Processing
- Client Needs Assessment
- Point of Sale Systems
- Organization and Time Management
- Interpersonal Communication
- Bank and Safe Deposits
- Staff Supervision
- Delegating Work
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Strategize Business Plans
- Business Leadership
- Merchandising
Timeline
Store Manager
Patriot Nutrition
07.2023 - Current
Retail Assistant
Hype Nutrition
01.2021 - 07.2023
Bachelor of Science - Health Sciences
University of Memphis
Associate of Science - General Studies
Northwest Community College