Adyn White
Anchorage,AK
Summary
Insightful Information Technology Manager with 7 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NCOIC, Cyber Control Delta
United States Air Force
10.2022 - Current
- Successfully led a team of three individuals with expertise in two different Air Force Specialty Codes (AFSCs).
- Provided contingency Command, Control, Communications, Computers, and Intelligence (C4I) support for the $9.8 billion F-22 fleet.
- Spearheaded the distribution of mobile Command and Control (C2) solutions across the Indo-Pacific Command (INDOPACOM) region.
- Directed the life-cycle sustainment of a $1 million equipment inventory, ensuring optimal functionality and longevity.
- Managed section training initiatives, overseeing upgrade, ancillary, and mission-specific training execution and records.
- Successfully restored a deployed network, quickly identifying and rectifying port faults.
- Updated Standard Operating Procedures (SOP) for future missions based on lessons learned.
- Played a pivotal role in reviving critical Command and Control (C2) infrastructure in support of six aircraft, earning recognition from the Wing Commander.
- Conducted field tests on mobile Command and Control (C2) systems, configuring multi-source capabilities for operational environments.
- Spearheaded a no-notice Tactical Communications Network Operation (TCNO) in support of Agile Combat Employment (ACE).
- Stepped into the technical lead role for a period of two months, overseeing a team of four individuals.
- Managed weekly updates and maintenance for the Secret Internet Protocol Router (SIPR) network for two Units Type Codes (UTCs).
- Provided crucial support for an enabler mission and the Wing's mobile communication capabilities.
- Served as a Subject Matter Expert for equipment trials, collaborating with Air Force Research Laboratory scientists and engineers to collect data and conduct field tests.
- Constructed a demonstration for the PACAF CC visit, showcasing tactical Command and Control (C2) capabilities and the successes of the Agile Combat Employment (ACE) team.
- Provided communication support for a two-week F-22 operation, including the setup of an austere network and linking the site with a Combatant Command (COCOM).
Cyber Control Operator
United States Air Force
08.2021 - 10.2022
- Responsible for the deployment and maintenance of a classified network Unit Type Code (UTC) and $1.3 million worth of equipment.
- Activated mobile Command and Control (C2) networks across the Indo-Pacific Command (INDOPACOM) region.
- Spearheaded advancements in Agile Combat Employment (ACE) communication in support of two wings.
- Developed cross-functional training and tactics to enhance operational capabilities.
- Implemented solutions for the rapid execution of F-22 combat operations and mission assurance.
- Trained 10 team members on Satellite Communications (SATCOM), Tactical Radio (TACRAD), and network configurations.
- Prepared two teams for Exercise Pac Iron, meeting Command, Control, Communications, Computers, and Intelligence (C4I) requirements.
- Instructed a cyber control operations course for four different Air Force Specialty Codes (AFSCs).
- Developed a training plan for new equipment and conducted training sessions for four team members.
- Hand-picked as the briefer for the Pacific Air Force Commander, responsible for creating and delivering deployed equipment demonstrations and operational overviews.
- Highlighted Agile Combat Employment (ACE) communication capabilities for senior leadership.
- Designed and implemented a remote maintenance tracker, including the establishment of a satellite link and server configuration.
Client Systems Technician
United States Air Force
07.2020 - 07.2021
- Manages Lajes' Communications Focal Point (CFP) in support of two enclaves.
- Drives network operations requirements for all Defense Information Systems Network (DISN) connections.
- Guides and educates 571 base users on cybersecurity best practices.
- Implemented user account setups and office network configuration.
- Managed the base Trusted Agent office, including the development of procedural documentation.
- Provided training to two team members and prepared the Wing's SIPR login tokens.
- Ensured the security of a $300,000 classified network.
- Led the Lajes Client Systems Center, managing a team of seven technicians and overseeing the completion of 1,100 work orders.
- Drove IT support for 568 users, ensuring seamless operations.
- Led a team for Lajes SIPR, creating 40 accounts for three international distinguished visitors (DV) groups.
- Successfully identified and eliminated over 1,000 security vulnerabilities, contributing to the hardening of the joint-base network.
- Coordinates daily activities for the Communication Focal Point (CFP), overseeing Remedy/WOMS tickets.
- Proficiently troubleshoots and maintains IT assets for a user base of 534 end-users.
- Proficient in performing client-level PWCS configuration and management functions.
- Proficient in organizing, creating, maintaining, and validating user and organizational accounts.
- Experienced in the installation and configuration of application system upgrades.
- Successfully facilitated the 65th Air Base Group (ABG) Local Registration Authority (LRA) program.
- Equipped 93 members with SIPR accounts and tokens, contributing to enhanced network access and Command and Control (C2) capabilities supporting $1 million aircraft.
- Successfully reconfigured a client imaging station, including the setup of two switches.
- Increased production capabilities by 120%, supporting the Standard Desktop Client (SDC) rollout for a $31 million network.
- Collaborated with three organizations to upgrade $12,000 worth of equipment.
- Optimized airfield Command and Control (C2) operations and prepared health reports for a $53 million system.
- Spearheaded the Personal Identity Verification (PIV) migration project, configuring 300 Multifunction Printers (MFPs) for 20 organizations.
- Successfully eliminated 1,000 vulnerabilities, aligning with Homeland Security Presidential Directive (HSPD) guidelines.
- Fortified the domain to support 28,000 members.
- Spearheaded the renewal of the E-Tools system, collaborating with two flights.
- Successfully upgraded $13,000 worth of equipment, aligning with 7,500 Technical Orders (TOs).
- Provided support for 1,700 aircraft, a key contributor to achieving a 90% Fully Mission Capable (FMC) rate for Air Ground Equipment (AGE).
- Assisted in General Support Unit (GSU) SIPR access, managing $10,000 worth of equipment and establishing an Entry Authorization List (EAL) and Standard Operating Procedure (SOP).
- Established Command, Control, Communications, Computers, and Intelligence (C4I) capabilities for 15 VIPs.
Local Registration Authority
United States Air Force
05.2019 - 07.2020
- Oversaw SIPR authentication at Osan, including the creation of 10 VIP accounts and the resolution of 78 token requirements.
- Played a key role in securing Command, Control, Communications, Computers, and Intelligence (C4I) systems, optimizing operations for a user base of 8,800.
- Led Public Key Infrastructure (PKI) training for two team members and prepared 30 technicians.
- Improved ticket response times by 60% for 41 squadrons, contributing to the efficiency of an $84 million network.
- Manages the issuance of certificates for SIPR tokens and organizational mailboxes, supporting 7 Air Force (AF), 51 Fighter Wing (FW), 41 tenant units, and 5 Geographically Separated Units (GSUs).
- Validates the identity and authority of personnel requesting Public Key Infrastructure (PKI) certificate revocation, suspension, or restoration.
- Offers executive communication support for Distinguished Visitors (DVs) at Osan Air Base.
- Proficient in system hardware and software installation, maintenance, and troubleshooting.
- Spearheaded SIPR authentication at Osan Air Base, creating 527 accounts and screening 1,400 personnel requirements.
- Facilitated Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) operations for 8,800 users.
- Coordinated with Air Force Public Key Infrastructure (AFPKI) for a messaging encryption solution.
- Managed the email certification outage for the Air Support Operations Group (ASOG).
- Accelerated the Secure Internet Protocol Router (SIPR) account out-processing program.
- Developed a personnel processing system for a team of five technicians.
- Streamlined Permanent Change of Station (PCS) requirements for 1,300 members.
- Provided initial technical support for VIP Secure Internet Protocol Router (SIPR) accounts.
- Generated tokens and resolved issues for seven senior leader executives.
- Implemented the re-utilization of SIPR tokens, collaborating with Air Force Public Key Infrastructure (AFPKI) to refurbish 1,200 cards.
- Achieved cost savings of $51,000 for the Air Force and mitigated insider threats for a $28 million network.
- Took on the Yokota Air Base, Japan Local Registration Authority (LRA) role for two weeks.
- Successfully eliminated a shortfall in a $7 million network, earning commendation from the Squadron Commander.
- Managed a Department of Defense (DoD) project, collaborating with three Higher Headquarters (HHQs).
- Configured Alternative (ALT) capabilities for 153 base administrators.
- Provided Non-Secure Internet Protocol Router (NIPR) support for 41 squadrons, advancing compliance with Homeland Security Presidential Directive (HSPD).
Client Systems Technician
United States Air Force
05.2017 - 05.2019
- Offers on-site and remote Tier 1 client support for United States Air Forces in Europe-Air Forces Africa (USAFE-AFAFRICA), NATO, 3rd Air Force, 3 wings, 135 tenant units, and 32 Geographically Separated Units (GSUs).
- Manages the operations and maintenance (O&M) of NIPRNet, SIPRNet, and JWICS systems and assets interfacing with a $69 million network supporting 22,000 user accounts.
- Oversees the base-wide mobile device program, handling configuration and troubleshooting of IT hardware and software for 1,700 customers.
- Deployed for 182 days in support of Operation Freedom's Sentinel (OFS).
- Monitored 52 long-haul circuits and six network trunks, managing networks and establishing Command, Control, Communications, Computers, and Intelligence (C4I) links for 4,000 Department of Defense personnel.
- Strengthened Client Systems within work center capabilities.
- Led a team of nine individuals through 5,000 computer repairs and 75 Critical Information Protection System (CIPS) restorals in eight months.
- Significantly reduced Customer Wait Time (CWT) from two months to one week.
- Successfully resolved a three-year mobile IT shortfall by configuring five Civil Engineering (CE) assets in less than one week.
- Pioneered the implementation of the organization's top innovation process, resulting in savings of 1,000 man-hours per year.
- Led the Kapaun Voice over Internet Protocol (VoIP) project, overseeing the distribution of four assets and configuration of two Enhanced 911 (E-911) crash line systems.
- Strengthened security for the Kaiserslautern Military Community (KMC), benefiting 67,000 members.
- Advanced a $13,000 T-Metrics project, establishing a voice capability for 20 phones as a top priority for Squadron Commander.
- Prioritized the resolution of a SIPR SharePoint outage, collaborating with three organizations and completing two maintenance reports.
- Facilitated the timely restoral of the AFRICOM secure network.
- Spearheaded the establishment of Kaiserslautern Military Community's (KMC) first Alternate Installation Control Center (Alt ICC) project.
- Installed 63 IT assets and rewired the infrastructure, significantly enhancing Command and Control (C2) redundancies for the wing.
- Successfully eliminated a network outage for AFRICOM, restoring Defense Collaboration Service (DCS) system services across three organizations.
- Enabled secure video capabilities for inter-agency mission planning within the Department of Defense (DoD).
- Spearheaded the largest Windows 10 upgrade in Command history, successfully deploying 11,000 systems and eliminating 7 million vulnerabilities.
- Drove a $7 million project to completion, achieving the #1 completion rate in USAFE (United States Air Forces in Europe).
Education
High School Diploma -
Byron P. Steele High School
Cibolo, TX06.2016
Skills
- Multitasking
- Task Delegation
- Data Analysis
- Feedback Delivery
- Operational Planning
- Performance Monitoring
- Adaptability
- Personnel Supervision
- Training Development
- Coaching and Mentoring
Certification
CompTIA Security+
CompTIA A+
CompTIA Linux+
Timeline
NCOIC, Cyber Control Delta
United States Air Force
10.2022 - Current
Cyber Control Operator
United States Air Force
08.2021 - 10.2022
Client Systems Technician
United States Air Force
07.2020 - 07.2021
Local Registration Authority
United States Air Force
05.2019 - 07.2020
Client Systems Technician
United States Air Force
05.2017 - 05.2019
High School Diploma -
Byron P. Steele High School