Adyson Beal
Frostburg,Maryland
Summary
Dynamic and dedicated professional with extensive experience in customer service at Giuseppe's Restaurant. Proven ability to excel in high-pressure environments, showcasing strong multitasking and problem-solving skills. Recognized for enhancing guest experiences and increasing referrals through exceptional service and attention to detail. Adept at cash handling and team collaboration. I can work efficiently as a team or by myself. I treat others how I want to be treated, and put forth my best effort every shift.
Overview
7
7
years of professional experience
Work History
Waitress/Server
Giuseppe's Restaurant
02.2024 - 04.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Personal Babysitter
Personal Connections
06.2018 - 04.2025
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
- Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.
- Developed customized schedules that accommodated family needs while maintaining structure for the children''s day-to-day lives.
- Implemented daily routines and activities to stimulate and engage children.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Documented children's growth and development.
Hostess/To-Go Specialist
Applebee's Grill + Bar
10.2022 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
Education
Bachelor of Science - Health Science
Frostburg State University
Frostburg, MD05-2027
High School Diploma -
Mountain Ridge High School
Frostburg, MD05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- cash handling
- attention to detail
- cleanliness
- memory retention
- problem solving
- time management
Timeline
Waitress/Server
Giuseppe's Restaurant
02.2024 - 04.2025
Hostess/To-Go Specialist
Applebee's Grill + Bar
10.2022 - 01.2024
Personal Babysitter
Personal Connections
06.2018 - 04.2025
Bachelor of Science - Health Science
Frostburg State University
High School Diploma -
Mountain Ridge High School
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