Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adyson Jolliff

Oklahoma City,OK

Summary

Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Barista Trainer

Starbucks
05.2024 - 04.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Starbucks
09.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted additional items with beverages, increasing store sales.
  • Used POS system to accurately enter orders and process payments.

Education

High School Diploma -

Choctaw High School
Choctaw, Oklahoma
12-2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Inventory control and record keeping
  • Inventory management
  • Continuous improvement
  • Team leadership
  • Problem-solving
  • Positive attitude

Timeline

Shift Supervisor

Starbucks
04.2025 - Current

Barista Trainer

Starbucks
05.2024 - 04.2025

Barista

Starbucks
09.2023 - 05.2024

High School Diploma -

Choctaw High School

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