Adzo Amekudzi

Assists with recruiting, initial screening, and refers qualified candidates to the hiring manager for approved job openings. Informing applicants about position details, including working conditions and duties. Assist with employee onboarding and orientations. Meet weekly with the Chief Human Resource Officer and HR Team. Brainstorm and work on bigger outcomes (i.e

enforcing departmental and organizational goals, and strategies for business growth). Assist with the coordination of various Company functions. Conduct research, build and manage markers to measure success, and keep track of projects within the organization. Complete various types of project assignments as required. Conduct employee performance reviews annually or after a probationary period. Research and correctly resolve data input discrepancies or missing data when requested; elevate unresolved issues to appropriate personnel. Gather, track and compile data for required HR or Operations metrics reporting; distribute to appropriate personnel in a timely manner. Identify and communicate opportunities for process improvement to streamline processes and improve efficiency. Maintaining all HR Data such as New employees, Org Structure, Onboarding and Offboarding candidates. Optimize and recommend new data processes and systems. Analyze, implement, and maintain standardized HR reports and metrics. Create, introduce, and update Project Management Platform for the organization.

Work to establish and retain strong and influential customers, suppliers, and internal relationships. Serves as a liaison between company internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments). Deeply engage with sales & account management teams, embody their day-to-day operational challenges, and identify issues that limit scalability across the organization. Work closely with business leaders and technical partners to translate business goals to technical requirements. Establish metrics to track the impact of programs against broader goals. Build relationships with sales & account management and our closest stakeholders within customer Success, automation, marketing, and product. Participate in the development of end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements. Manage multiple projects that directly support efficient sales and delivery operations while fulfilling overarching company objectives. Participate in driving strategic improvements to productivity and customer experience in support of and in partnership with field sales and delivery partners. Maintain updated knowledge of company sales offerings, products, and services. Attend and participate in customer shortage calls and set internal action plans and communicate with the appropriate account team members.

Give clear answers to clients on any coverage or billing questions including information on rate fluctuations or policy changes to ensure full understanding. Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations. Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy. Keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers to assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates. Processed incoming mail, renewals; endorsed policies to meet client requests. Developed and maintained good working relationships with clients, primarily insurance brokers and independent financial advisers (IFAs). Manage daily service requirements of the assigned clients. Assist clients with changes, questions, and billing and claims issues. Demonstrated analytical, problem solving, and decision-making skills and acute attention to detail. Exhibits leadership qualities such as managing and coaching others. Perform special projects at management's request.