Kyrah Duck
Gainesville,VA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Regional Coordinator
Alsco Industries
Washington, DC
02.2022 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created reports for senior management highlighting key metrics such as sales volumes, customer growth, and profitability.
- Conducted regular meetings with local teams to review performance and identify areas of improvement.
- Facilitated communication between branches across different countries within the region.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback to determine trends in product demand and customer satisfaction.
District Manager
Extra Space Management
Silver Spring, MD
02.2019 - 01.2022
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maximized market revenue by optimizing daily operations.
- Led sales planning, development and account management to retain existing accounts and establish new rentals.
- Oversaw regional and local sales managers and staff.
- Coached, developed and motivated team to achieve revenue goals.
Customer Service Manager
Home Depot
Hyattsville, MD
04.2016 - 01.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC12-2020
Skills
- Project Management
- Data Entry
- Recordkeeping
- Administrative Leadership
- Financial Management
- Meeting Coordination
- Event Planning
- Staff Management
- Contract Negotiation
- Schedule Management
- MS Office
- Data Retrieval Systems
- CRM Software
Languages
Japanese
Professional
Timeline
Regional Coordinator
Alsco Industries
02.2022 - Current
District Manager
Extra Space Management
02.2019 - 01.2022
Customer Service Manager
Home Depot
04.2016 - 01.2019
BBA - Business Administration And Management
Strayer University
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