Capri Jackson
Cleveland,OH
Summary
Driven professional with a proven track record at Alclear LLC, enhancing customer engagement and driving sales through exceptional service and product knowledge. Demonstrated adaptability and professionalism, achieving team goals and resolving issues efficiently. Skilled in data entry and customer service, ensuring high levels of customer satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Ambassador
Alclear LLC
5300 Riverside Dr, Cleveland, Ohio 44135
04.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assisted customers with navigating internal CLEAR systems to obtain satisfactory outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Backroom Fork Lift Inventory/Order Processor
Sam's Club
23300 Broadway Ave., Oakwood, Ohio 44146
09.2022 - 04.2023
- Liaised with suppliers and vendors for prompt delivery of orders.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Adhered to legal regulations to run compliant operations.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
- Received and followed pick sheets to gather merchandise for customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Receptionist
Indian Hills Senior Community
1542 East 191st Street, Euclid, Ohio 44117
02.2015 - 09.2015
- Reorganized files/kept filing order
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Maple Heights High School
Maple Heights, OH06.2010
Skills
- Customer Engagement
- Product Knowledge
- Brand Awareness
- Customer Service
- Time management abilities
- Adaptability
- Data Entry
- Multitasking Abilities
- Adaptability and Flexibility
- Organizational Skills
- Professionalism
- Reliability
Timeline
Ambassador
Alclear LLC
04.2023 - Current
Backroom Fork Lift Inventory/Order Processor
Sam's Club
09.2022 - 04.2023
Receptionist
Indian Hills Senior Community
02.2015 - 09.2015
High School Diploma -
Maple Heights High School