Jocelyn Cruz
League City,TX
Summary
An experienced Bi-lingual in customer service. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Possess excellent customer-service, communication, computer, critical-thinking, and numerical skills along with the knowledge of health insurance and medical coding procedures. Self-motivated with a strong leadership background. Successful in any position utilizing top skills such as Problem Resolution, Marketing, Inventory and Quality Control. Willing to travel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist
Notarized, Inc
11.2020 - Current
- Specialize in reviewing loan documents to ensure client services
- Interact with clients closely to strength client relations
- Ensure client and customer were satisfied with notary assigned to assignment.
- Reviewed income documents from clients and assessed suitable solutions.
- Worked with team to prepare commitment and pre-approval letters.
- Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Data Entry Specialist
AnyTickets.Com
Houston, TX
10.2020 - 11.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Verified accuracy of data before transcribing.
Authorization Specialist
Phoenix Medcom
Houston, TX
08.2019 - 10.2020
- Maintaining email resource and internal log and working closely with supervisors and managers
- Contacting insurances (by phone, e-mail and regular mail) for eligibility, benefits, network status and authorization, documenting information
- Verify eligibility within database system to members and providers
- Analyze faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary
- Process requests for Prior Authorization
- Acts as liaison between payer and clinic schedulers/medical support staff
- Code each diagnosis of service and procedures according to standards
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Educated patients on eligibility and affordability options by offering insightful information
- Scheduled appointments with applicants to gather information and explain benefits processes
Insurance Verification Specialist
GO IMAGING
06.2016 - 07.2019
- Excellent customer-service skills to handle patients' inquiries, and issues related to insurance claims and billing processes
- Strong computer skills along with the proficiency in using MS Office Suite and database applications, coding software, EHR system as well as Internet
- Solid data-entry skills to prepare patients' records and ability to maintain their confidentiality
- Exceptional analytical and critical-thinking skills to identify billing errors and make necessary modifications
- Excellent organizational and multi-tasking skills along with the ability to assign priority levels and handle huge amount of data
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
Associate - Health & Science
Houston Community College
Houston, TXSkills
- Software Skills
- Google Drive
- Social Media Marketing
- Photoshop
- Notary
- Loan Signing Agent
- Clerical and customer service experience
- Development Documentation
Certification
- NNA Loan Signing Agent
Languages
Spanish
Native or Bilingual
Timeline
Support Specialist
Notarized, Inc
11.2020 - Current
Data Entry Specialist
AnyTickets.Com
10.2020 - 11.2021
Authorization Specialist
Phoenix Medcom
08.2019 - 10.2020
Insurance Verification Specialist
GO IMAGING
06.2016 - 07.2019
Associate - Health & Science
Houston Community College
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