Julie Colley
Evans,GA
Summary
Dependable candidate with over 20 years of clerical, administrative support, and customer service experience. Diligent worker with strong communication, organization, scheduling, and recordkeeping skills. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Program Assistant and Volunteer
Cancer Support Services (The Lydia Project)
10.2015 - 08.2018
- Completed daily domestic and clerical tasks in a cancer treatment support services home to assist people in need.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and provide support.
- Represented organization positively and professionally while providing community with much-needed services.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Approached issues proactively to best meet current and future community needs.
Post Office Clerk
United States Post Service
02.1997 - 08.2013
- Utilized customer service skills to provide exceptional service and sales to walk-in and phone customers.
- Used computer systems to track packages, process passport applications, and update customer information.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Upsold postal services like insurance and tracking.
- Used automated mail processing equipment to sort and collate mail in addition to manual sorting according to size, shape and destination.
Senior Secretary Typist
Division Of Child Support Enforcement
04.1990 - 02.1997
- Scheduled client appointments and conducted interviews to determine required family assistance.
- Answered multi-line phone system to assist clients with questions and child support payment information.
- Provided clerical support by copying, faxing and filing documents.
- Completed forms, reports, logs and records to quickly handle all documentation required for family assistance.
- Tracked and organized essential documentation such as returned child support checks and address verification.
Education
Business Administration
Augusta State University
Augusta, GAHigh School Diploma -
Harlem High School
Harlem, GA1986
Skills
- Customer Service
- Administrative Support
- Data Entry
- Customer Needs Assessments
- Document Management
- Multitasking and Organization
- Community Service
- MS Office
Additional Information
I retired from the post office in 2013 and worked at Lydia House (Cancer Support Services) for 3 years. I would like to have a part-time position where I might utilize my skills and also learn new skills to help the company achieve it's goals.
Timeline
Program Assistant and Volunteer
Cancer Support Services (The Lydia Project)
10.2015 - 08.2018
Post Office Clerk
United States Post Service
02.1997 - 08.2013
Senior Secretary Typist
Division Of Child Support Enforcement
04.1990 - 02.1997
Business Administration
Augusta State University
High School Diploma -
Harlem High School
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