Overview
Work History
Education
Skills
Timeline
AccountManager

Whittney Anderson

Booneville,KY

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Kech
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Concentrix
05.2019 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Technical support
  • Senior Advisor Tier 2 IOS
  • Senior Advisor Tier2 Mac
  • FSR- Assisted new advisors in chat, to assist with their questions an helping them utilize their tools.Assisted with new hires.
  • Answered high volume calls across United States and Canada.
  • Deescalated calls from upset customers.

Customer Service Representative

Kelly Connect
01.2017 - 04.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

General Dynamics
02.2015 - 07.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Skilled in multi-tasking.
  • Typing 60 WPM

Customer Service Representative

SYKES
03.2008 - 01.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in closing an opening accounts.



Education

High School Diploma -

Owsley County High School
Booneville, KY
05.2017

Skills

  • Data Entry
  • Data Collection
  • Customer Service
  • Computer literate, able to navigate many open screens, trouleshoot PC's Mac's,
  • Met and exceed metrics on quantity and quality daily
  • Excellent work ethic, follow company guidelines on absenteeism, and confidentiality
  • Maintain a calm and pleasant attitude during calls, able to diffuse situations with upset customers
  • Type 60 WPM
  • Problem Resolution

Timeline

Customer Service Representative

Kech
06.2023 - Current

Customer Service Representative

Concentrix
05.2019 - 03.2023

Customer Service Representative

Kelly Connect
01.2017 - 04.2019

Customer Service Representative

General Dynamics
02.2015 - 07.2016

Customer Service Representative

SYKES
03.2008 - 01.2010

High School Diploma -

Owsley County High School

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Whittney Anderson