Prasanna Narmeta

• Own end‑to‑end reliability, availability, and service quality for 600+ enterprise applications supporting global business units across MedTech, Pharmaceuticals, Orthopedics, R&D, and Consumer Health.
• Define and operationalize Service Level Objectives (SLOs), KPIs, and reliability metrics, aligning platform resilience with business risk tolerance and enterprise performance expectations.
• Architect and implement GenAI‑driven operational automation, including intelligent inbox triage and AI‑assisted decision workflows, delivering $350K+ in annual cost savings while reducing manual intervention and improving response consistency.
• Act as single‑threaded owner for global P1/P2 incidents, leading incident command, coordinating cross‑functional recovery efforts, driving executive communications, and facilitating structured post‑incident reviews to reduce recurrence and systemic risk.
• Design and govern enterprise observability strategy across AWS and Azure, integrating APM, logging, distributed tracing, and AI‑assisted signal correlation to proactively detect and mitigate production issues.
• Translate reliability and scalability objectives into prioritized engineering roadmaps, embedding automation, resilience testing, and self‑healing capabilities into the SDLC.
• Govern CI/CD reliability and production readiness for cloud‑native and SaaS platforms, ensuring secure, repeatable, and auditable deployments aligned with enterprise compliance standards.
• Provide architectural and operational guidance across AWS and Azure, including environment design, access governance, and deployment risk management.
• Lead reliability operations for Identity & Access Management (IAM) platforms using Okta, supporting workforce, application, and API access enterprise‑wide while strengthening authentication resilience and integration stability.
• Drive AIOps‑informed continuous improvement, reducing MTTR and operational toil through intelligent runbooks, automation, and data‑driven incident trend analysis.
• Apply Johnson & Johnson enterprise principles around quality‑by‑design, patient safety, regulatory rigor, and operational resilience to production operations and delivery governance.
• Mentor and coach reliability engineers, fostering automation‑first thinking, accountability, ownership, and continuous improvement.

• Led 24x7 reliability and service operations for blockchain and real‑time payment platforms supporting high‑value, time‑critical financial transactions.
• Owned service reliability outcomes including availability, incident reduction, MTTD/MTTR performance, and operational risk management.
• Served as incident commander for major production events, coordinating global response teams, restoring services under strict SLAs, and delivering clear executive communications.
• Partnered with product owners and engineering leadership to balance feature delivery with platform stability, resilience, and regulatory risk mitigation.
• Governed release readiness, change management, and operational risk assessments for platform upgrades, infrastructure changes, and new product launches.
• Established reliability scorecards, KPIs, and operational review cadences to identify systemic risks and drive continuous improvement.
• Ensured post‑incident remediation actions were prioritized, tracked, and validated, reducing repeat incidents and improving operational maturity.
• Strengthened observability and monitoring practices to improve early detection, faster diagnosis, and recovery of production issues.

• Owned reliability outcomes for healthcare payment platforms operating in high‑volume, highly regulated environments.
• Acted as the operational bridge between product, engineering, QA, and infrastructure teams, aligning delivery plans with service stability and compliance expectations.
• Governed change management, release readiness, and production risk assessments, ensuring controlled, predictable deployments.
• Led capacity planning, operational reviews, and defect‑reduction initiatives, reducing post‑release incidents and improving platform stability.
• Drove adoption of automation, standardized runbooks, and proactive monitoring, reducing operational toil and improving mean time to recovery.
• Ensured platforms consistently met HIPAA, SOX, security, and audit requirements while maintaining delivery velocity.
• Facilitated blameless post‑incident reviews and embedded corrective actions into engineering backlogs and delivery plans.

• Led project and platform delivery operations for multiple enterprise applications, overseeing planning, sequencing, and execution of releases.
• Worked within Agile / Scrum delivery models, partnering with product owners and engineering leads to support sprint planning, backlog refinement, and release readiness.
• Designed, enhanced, and governed CI/CD pipelines across cloud and on-prem platforms, enabling consistent build, test, deploy, and rollback workflows.
• Supported cloud-based delivery across AWS and Azure, including environment strategy, access controls, and deployment automation.
• Coordinated cross-team dependencies, deployment schedules, and change windows to ensure predictable and low-risk releases.
• Partnered with SRE, QA, security, and infrastructure teams to embed quality, security, and compliance checks into delivery pipelines.
• Supported incident analysis and operational improvements, driving corrective actions to improve release reliability and delivery confidence.

• Provided production support and change management for API-driven healthcare and enterprise platforms.
• Served as first-line owner for incidents and escalations, ensuring rapid recovery and minimal customer impact.
• Coordinated fixes, releases, and operational improvements with development, QA, and infrastructure teams.
• Improved service stability through stronger documentation, operational handoffs, and repeatable support processes.

• Supported statewide transportation and licensing systems used by millions of citizens.
• Delivered application support, troubleshooting, and enhancements to ensure system availability and performance.
• Coordinated production deployments, fixes, and maintenance activities.

• Supported payment and settlement systems in a highly regulated financial environment.
• Ensured secure, accurate, and reliable transaction processing.
• Performed incident triage, root cause analysis, and operational improvements.

• Supported workforce and labor systems handling sensitive citizen and employment data.
• Delivered application support, middleware integration troubleshooting, and system enhancements.
• Improved operational reliability through proactive monitoring and structured issue resolution.