Megan Sullivan
Orange City,FL
Summary
Flexible and focused team player looking to grow my career with Lowe's. Expertise in employee and customer relationship management, HR policies, Install Sales management, strategic planning and time management. Considered highly knowledgeable in IMS, Luci, Workday, Lowe's selling tools and Microsoft systems. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills.
Overview
18
18
years of professional experience
Work History
Project Support Professional
Lowe's
06.2024 - Current
- Manage outbound and inbound calls from customers, service providers and stores to provide installation project support.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
SCHEDULE AND STAFFING ADMIN
Lowe's
01.2020 - 05.2024
- Review hiring needs and coordinate appointments with candidates and managers
- Complete new hire process and orientations
- Coach, develop and motivate the team to achieve goals
- Monitor, evaluate and record training activities for program effectiveness
INSTALL SALES MANAGER
Lowe's
01.2017 - 01.2020
- Worked with customers to identify needs and suggest appropriate products
- Supervised and trained associates on installation processes
- Resolved customer complaints regarding sales and service
- Cultivated strong professional relationships with installers and customers to drive long-term business
- Process and track all permits for install projects
- Supervised projects to uphold schedule requirements and quality demands
INSTALL SALES COORDINATOR
Lowe's
01.2011 - 01.2017
- Oversee and review all installs sold
- Filled out work orders, repair logs and maintenance plans to document work completed
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises
- Worked closely with permit runner to obtain needed documents for permits
- Daily work through of Order management, IMS and deliveries
TEAM LEAD
Lowe's
03.2007 - 03.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Addressed inquiries, resolved customer issues and managed customer relationships
- Mentored new hires on products and services, best practices and protocols
- Conducted Cycle counts and other reports to assist supervisor
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
Education
ASSOCIATE OF ARTS - DIGITAL COMMUNICATIONS AND MULTIMEDIA
ITT TECHNICAL INSTITUE
Duluth, GASkills
- Project Management
- Conflict resolution
- Multitasking
- Customer Service
- Procedure Compliance
- Adaptability
Timeline
Project Support Professional
Lowe's
06.2024 - Current
SCHEDULE AND STAFFING ADMIN
Lowe's
01.2020 - 05.2024
INSTALL SALES MANAGER
Lowe's
01.2017 - 01.2020
INSTALL SALES COORDINATOR
Lowe's
01.2011 - 01.2017
TEAM LEAD
Lowe's
03.2007 - 03.2011
ASSOCIATE OF ARTS - DIGITAL COMMUNICATIONS AND MULTIMEDIA
ITT TECHNICAL INSTITUE
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