Aedan Harrington
Cullowhee,NC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, and payments. Trainable and committed to creating a warm and inviting atmosphere. Willing and excited to train on serving tables to further the restaurant experience and maximize sales and rapport for the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Aroma Indian Bistro
2023.07 - 2023.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Counter Server/Expo
Marinos Pizza House
2022.07 - 2023.06
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Relayed information about menu selections and featured products.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
Counter Server/Kitchen
Kilwins Chocolates & Ice Cream
2021.07 - 2022.06
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Relayed information about menu selections and featured products.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Demonstrated knowledge and applied proper food handling standards.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Restocked counter supplies, condiments, napkins and silverware.
Education
High School Diploma -
East Henderson High School
East Flat Rock, NC06.2023
Skills
- Patron Support
- Conflict and Complaint Resolution
- Check Payment Processing
- Restroom Servicing
- Warm and Friendly
- Guest Accommodations
- Organization and Time Management
- Active Listening and Communication
- Mobile Order Management
- Front of House Management
- Dining Reservations
- Table Bussing
- Dining Area Maintenance
- To-Go Order Preparation
- Front of House Display Creation
- Train Staff
- Menu Board Art
- Serve Food
- Doordash and Ubereats
- Cash and Transaction Handling
- Performance Improvement
Certification
Adobe Digital Design Certification
Timeline
Hostess/Busser
Aroma Indian Bistro
2023.07 - 2023.08
Counter Server/Expo
Marinos Pizza House
2022.07 - 2023.06
Counter Server/Kitchen
Kilwins Chocolates & Ice Cream
2021.07 - 2022.06
High School Diploma -
East Henderson High School
Adobe Digital Design Certification
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