Tina Mueller

Organized files and records systematically, ensuring easy access when needed.
• Answered telephones to give information to callers, take messages, or transfer calls.
• Managed confidential information discreetly, respecting privacy policies.
• Provided administrative support to management staff, demonstrating excellent communication and interpersonal skills.
• Entered and maintained data in computerized systems.
• Proficiently operated computer programs, including Microsoft Office Suite, for various tasks.
• Reviewed files and records to obtain information to respond to requests.
• Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
• Processed and prepared business and government forms and expense reports
• Remote contractor with Randolph Air Force Base, Air Force Recruiting MEPS

• Maintained accurate filing systems to enhance document retrieval efficiency.
• Processed incoming and outgoing communications, ensuring timely distribution.
• Assisted in preparing reports and presentations for management review.
• Enhanced customer service efforts through effective communication and problem resolution skills.
• Collaborated with cross-functional teams to support organizational projects.

· Customer service

· medical terminology

· Knowledge of medical terms

· Knowledge of different types of health insurance

· Communicate effectively with patients.

· Ability to perform multiple tasks in a fast-paced environment.

· Perform data entry.

· Proficient with Windows PC, Citrix, Nextgen, Epic

• Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
• Collaborated with healthcare providers to ensure seamless communication regarding patient care needs.
• Assisted patients with insurance verification and billing inquiries for accurate service delivery.
• Managed patient scheduling and appointments to optimize clinic workflow.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Used Citrix, Next-Gen to schedule appointments.
• Handled customer service inquiries in person, via telephone and through email.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Provided excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• Facilitated customer interactions, assisting walk-in patients and accurately processing all orders while verifying patient pick-up.
• Coordinated appointment schedules, effectively informing and promoting additional services and accessories to customers and patients.
• Executed general office responsibilities to ensure efficient operation.
• Scheduled and confirmed patient appointments to optimize office workflow.
• Addressed customer inquiries, managed patient check-in/check-out processes, and handled payment collection with precision.
• Streamlined inventory management to maintain optimal stock levels.
• Assisted patients with inquiries regarding hearing services and product information.
• Managed patient scheduling and appointment coordination to optimize workflow efficiency.
• Provided administrative support by maintaining accurate patient records and documentation.
• Developed strategies to enhance patient satisfaction through effective communication techniques.
• Implemented process improvements that reduced appointment wait times significantly.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

• Monitored and reported on command families' overall health, morale, and welfare to the command.
• Facilitated communication, relaying important information between the command and family members.
• Provided essential information and referrals to families in need.
• Acted as the primary point of contact for families, representing their interests to the command.
• Advocated for families by navigating the chain of command to secure necessary interventions and address grievances.
• Authored and edited a monthly or quarterly newsletter for distribution to all command members and their families, enhancing community engagement.
• Developed and maintained an updated telephone tree/email tree for efficient communication.
• Served at USCG Sector Guam USCG Apra Harbor, strengthening ties between command and families.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Managed patient registration and scheduling, ensuring timely patient care.
• Coordinated the distribution of patient information, enhancing operational effectiveness.
• Oversaw patient services, guaranteeing high standards of care.
• Handled complex case management involving referrals for surgeries and long-term therapy needs.
• Developed and implemented case management strategies to enhance client support services.
• Coordinated interdisciplinary meetings to facilitate communication among stakeholders and optimize service delivery.
• Analyzed client data to identify trends and improve outcomes in program effectiveness.
• Streamlined documentation processes, ensuring compliance with organizational standards and regulations.
• Evaluated program performance metrics, driving initiatives for continuous improvement in service quality.
• Established strong relationships with clients, understanding their needs and advocating on their behalf.
• Collaborated with multiple departments for efficient coordination and optimal case outcomes.
• Exceeded performance expectations consistently by meeting deadlines while maintaining high-quality work standards.
• Improved case resolution times by streamlining workflow processes and prioritizing tasks effectively.
• Confirmed consultative reports and diagnostic test results.
• Enhanced team collaboration with regular communication, sharing of resources, and support for colleagues.
• Optimized workload management to handle high-volume cases without compromising accuracy or attention to detail.
• Increased client satisfaction by providing timely updates, addressing concerns, and offering solutions to problems.

• Reviewed all invoices to ensure appropriate documentation and secured approval prior to payment.
• Prioritized invoices based on cash discount potential and payment terms to optimize cash flow.
• Processed check requests accurately and efficiently.
• Matched invoices to checks, obtaining necessary signatures and distributing checks in compliance with company protocols.
• Reconciled vendor statements, researched discrepancies, and implemented corrective measures to maintain accuracy.
• Maintained thorough and accurate documentation and file organization according to company policy and accounting standards.

• Provided diverse office support through a range of clerical activities and related tasks.
• Managed a high volume of incoming calls, directing them appropriately while overseeing mail distribution and correspondence flow, and requisitioning supplies.
• Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
• Coordinated communication between patients and medical staff, enhancing service delivery and satisfaction.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Received, sorted, and forwarded incoming mail to ensure efficient communication.
• Maintained communication with clients and vendors, facilitating partnerships.
• Coordinated express mail services (FedEx, UPS, etc.) pick-up and delivery, ensuring timely logistics.
• Assisted with the procurement, receipt, stocking, and distribution of office supplies to maintain operational continuity.
• Helped with additional clerical tasks including photocopying, faxing, filing, and collating documents.
• Managed patient scheduling and appointment confirmations to ensure efficient clinic operations.
• Coordinated communication between patients, physicians, and staff to enhance service delivery.
• Maintained accurate patient records using electronic health record systems for improved data management.
• Assisted in billing inquiries and insurance verification processes to streamline financial operations.

• Greeted visitors warmly to ensure a positive experience and foster welcoming atmosphere.
• Handled cash and credit card transactions accurately and efficiently.
• Answered phones professionally, adhering to organizational protocols while addressing inquiries and transferring calls.
• Utilized proper telephone etiquette, ensuring effective communication with callers and directing them to appropriate extensions.
• Assisted with administrative tasks such as document filing and material copying to support office operations.
• Represented the organization positively with a pleasant demeanor and professional voice.
• Delivered accurate messages to personnel including legible call-back numbers and names for follow-up.
• Maintained organized records of incoming calls, messages, and visitors to enhance tracking efficiency.
• Developed strong working relationships with clients to ensure high levels of satisfaction with services provided.
• Checked visitors in and directed or escorted them to the appropriate departments and personnel efficiently.
• Operated a multi-line phone system effectively, managing high call volumes.
• Provided exemplary customer service by responding to inquiries promptly and in a friendly manner, ensuring a positive experience for all.