Paola Zavala
Richmond,CA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Supervisor
Marshall Retail Group
San Francisco, CA
08.2022 - 02.2024
- Scheduled employee breaks and lunches to optimize workflow efficiency.
- Completed thorough opening, closing, and shift change procedures to uphold operational standards.
- Resolved customer complaints professionally according to company policy.
- Operated POS system efficiently for rapid sales transaction processing.
- Developed and maintained billing system to ensure accurate invoicing data.
- Supervised a team of 15 employees in daily operations, ensuring adherence to best practices.
Cashier
Q Fashion
San Bruno, CA
06.2022 - 07.2022
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
Supervisor
Santa Lucia Bakery
Greenfield, CA
03.2019 - 12.2021
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained inventory of supplies and ingredients, ordering additional items as needed.
- Established procedures for safe handling, storage and disposal of hazardous materials used in baking process.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Supervised and trained staff in the bakery, including assigning duties and tasks.
Education
Associate of Science -
Hartnell College
Salinas, CA05-2021
Skills
- Employee training
- Team supervision
- Point of sale operation
- Inventory management
- Scheduling
- Billing system management
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Marshall Retail Group
08.2022 - 02.2024
Cashier
Q Fashion
06.2022 - 07.2022
Supervisor
Santa Lucia Bakery
03.2019 - 12.2021
Associate of Science -
Hartnell College
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