Kenneth Shugerts
Erie,PA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Salesman
Tillys Retail Company , Del Mar Highlands Town Center
Erie, PA
03.2020 - 12.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections and purchases.
Server/Hosting
Quaker Steak & Lube
Erie, PA
10.2018 - 12.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Catering Assistant
Venango Valley Inn & Golf
Venango , PA
05.2017 - 08.2017
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Executed synchronized meal service simultaneously serving multiple guests.
- Delivered catered food and supplies to facility for on-time set-up.
Education
Bachelor of Science - Project And Supply Chain Management
Penn State Behrend
Erie Pa 12.2021
Skills
- Strong Communication and Interpersonal Skills
- Customer Service
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- POS Software knowledge
- Adaptable and Flexible
Timeline
Retail Salesman
Tillys Retail Company , Del Mar Highlands Town Center
03.2020 - 12.2022
Server/Hosting
Quaker Steak & Lube
10.2018 - 12.2019
Catering Assistant
Venango Valley Inn & Golf
05.2017 - 08.2017
Bachelor of Science - Project And Supply Chain Management
Penn State Behrend