Teresca Joseph
Washington,DC
Summary
Experienced Manager with over 15 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Front of the House Manager
Olde Towne Inn Restaurant
Upper Marlboro, MD
02.2010 - Current
- Supervised dining table set-up to prepare for diversity of events, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Supervised staff of 40 through motivational coaching and effective training programs for service and sales techniques.
- Submitted payroll for 40 member team.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Preformed cash handing activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations county guidelines
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Accounts Payable Clerk
Dept. Of Human Services
District of Columbia, Washington
05.1994 - Current
- Responsible for the preparation of vouchers for payments to contractors & vendors , billing entities & assisting accounting/financial management.
- Processing accounts payable transactions, reviewing contracts documentation or purchase order information, ensuring that all invoices received are date and time stamped.
- Entering data into invoice tracking log to resolve and discrepancies with vendors.
- Reviewing accounts payables transactions, and preparing monthly reports
- Investigated daily variances and corrected errors to resolve discrepancies.
- Process travel advances & expense reimbursements.
- Providing documents requested by auditors for year end and interim closing.
- Maintained payable shared email inbox and digitized invoices for processing.
Education
Associate of Arts - Accounting
Prince George's Community College
Upper Marlboro, MDSkills
- Staffing and Sales Reporting
- Back of House Management
- POS Terminal Operation
- Scheduling Staff
- Employee Performance Evaluations
- Recruitment and Hiring
- Team Leadership
- Money Handling
- Documentation and Recordkeeping
- Microsoft Office
Timeline
Front of the House Manager
Olde Towne Inn Restaurant
02.2010 - Current
Accounts Payable Clerk
Dept. Of Human Services
05.1994 - Current
Associate of Arts - Accounting
Prince George's Community College
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