Aeelyn Ploski
Tomball,TX
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at IGI Playground. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in maintaining organized workspaces and training staff, fostering a positive environment that drives performance and efficiency. Fluent in multiple languages, enhancing customer interactions.
Overview
7
7
years of professional experience
Work History
Staff Member
IGI Playground
08.2019 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
Manager
Very Fresh
08.2020 - 05.2021
- Supervised and energized employees to achieve optimal performance.
- Accomplished multiple tasks within established timeframes.
- Ensured a professional and organized setting for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host
Mezcal Cantina Mexican Grill
10.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Cashier
Taco Nation
09.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Tomball High School
Tomball, TX07.2019
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Customer service expertise
- Customer support
- Customer service
- Fluent in multiple languages
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Very Fresh
08.2020 - 05.2021
Host
Mezcal Cantina Mexican Grill
10.2019 - 03.2020
Staff Member
IGI Playground
08.2019 - 03.2024
Cashier
Taco Nation
09.2017 - 07.2018
Tomball High School
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