Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Hickman

Avondale Estates,GA

Summary

Warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Adept at exploring different solutions to address customer needs effectively.

Overview

32
32
years of professional experience

Work History

Operations & Warehouse Manager

Engine Power Source (EPS)
06.2023 - Current
    • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
    • Kept documentation and records accurate and up-to-date.
    • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
    • Conducted monthly audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
    • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
    • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
    • Cleaned and maintained warehouse in compliance with OSHA safety standards.
    • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
    • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
    • Developed strong team of employees in under one year, resulting in 150% increase in production.
    • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
    • Improved delivery plans with strong scheduling knowledge, organizational skills and building relationships with customers and freight carriers.
    • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
    • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
    • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business, positive reviews and additional revenue.
    • Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
    • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
    • Developed waste reduction program that not only saved costs but also aligned with sustainability and community goals.
    • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
    • Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
    • Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
    • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
    • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
    • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
    • Reviewed established business practices and improved processes to reduce expenses.
    • Reviewed and negotiated contracts with carriers to optimize shipping costs.
    • Collaborated with manufacturing and supply chain management.
    • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
    • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.

Supply Chain Associate

Fastenal
08.2022 - 06.2023
  • Supported business-to-business sales and customer service activities.
  • Managed inventory, placed and fulfilled orders.
  • Received, shipped, and delivered inventory.
  • Administered procurement functions, including estimating/quoting prices and sourcing product.
  • Made deliveries with a company vehicle to fulfill inventory and ordering at customer sites.
  • Coordinated resources to respond to customer supply chain needs.
  • Participated in continuous improvement projects, training and Lean optimizations.

Sr Operations Quality Assurance Package Handler

FedEx Ground
04.2022 - 09.2022
  • Completed visual inspections of packages to check quality standards.
  • Maintained neat, clean, hazard-free areas to protect individual and collective health and wellbeing.
  • Prepared, attached receipts, packing slips and labels to packages.
  • Repackaged, relabeled and resent damaged packages.
  • Completed damaged package reports.
  • Adhered to hazmat handling processes.
  • Efficiently loaded/unloaded trailers using FedEx safety procedures.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Sales and Services Distribution Associate

United States Postal Service, USPS
01.2008 - 08.2021
  • Preserved and protected security of mail and postal funds per USPS oath.
  • Passport processing agent.
  • BMEU associate: bulk (200 piece +) mail entry unit processor
  • Processed mail; letters, flats, parcels; manually and using automated equipment efficiently and accurately.
  • Prepared letters, parcels, pallets for outgoing shipments.
  • Prioritized and rearranged tasks to meet changing demand.
  • Maintained daily retail sales goals for optimal revenue generation.
  • Maintained daily time sensitive distribution and delivery standards.
  • Ensured compliance with regulatory standards, conducting regular reviews and updates of warehouse practices.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of orders.
  • Processed FedEx, UPS, DHL and Amazon returns
  • Collaborated with team members to meet daily production goals and deadlines.
  • Supported successful audits through meticulous record-keeping and inventory management.
  • Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Restocked and prepared all working areas
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Flight Control Customer Support Coordinator

ATA Airlines
07.1993 - 01.2008
  • Determined job urgency and priorities to satisfy customer and FAA requirements.
  • Facilitated communication between departments for best resolution.
  • Adhered to company policies, procedures and system documentation requirements.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Resolved customer complaints and issues
  • Collaborated and maintained communications with ATA SOC manager and Southwest Airlines customer support coordinator regarding customer-related issues
  • Monitored delays/cancellations for proactive and cost effective customer handling.
  • Combined data from ATA SOC, Southwest Airlines CSC, Station Operations for best customer reprotection and handling with least impact to systemwide operations.
  • Influenced and recommended hold, swap, cancel or operate flights on schedule during irregular operations.
  • SATURN emergency response family support team leader.
  • Customer Service training facilitator including soft skills, technical applications, and ADA compliance.
  • Designed, developed, facilitated training programs.
  • Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.

Education

Certified Course Developer -

Darryl L. Sink & Associates Inc
Arlington Heights, IL
04-1999

Elementary Education/General Studies

Indiana University Purdue University Indianapolis
Indianapolis, IN
05-1993

High School Diploma -

Brownsburg High School
Brownsburg, IN
05-1990

Skills

  • Operations management
  • Inventory management/stocking/ordering
  • Billing and invoicing
  • Hiring/training/performance evaluations
  • Quality assurance & management
  • Production planning and scheduling
  • Conflict resolution/Customer service & care
  • Cost reduction/Budget adherence
  • Facility safety & security/property accountability
  • Logistics management/shipping&receiving
  • Database management/reporting & correspondence
  • Vendor & interpersonal relationship management
  • Contract negotiation
  • Policy development
  • Warehouse layout optimization & operation oversight
  • Problem-solving abilities
  • Time management
  • Microsoft Office Applications

Accomplishments

    American Trans Air All Star 2004

    USPS Gold Star 2014

    USPS Gold Star 2015

    USPS Gold Star 2015

    FedEx Rookie of Month April 2022

    Achieved $80,000 cost reduction per year with supplier negotiation

Timeline

Operations & Warehouse Manager

Engine Power Source (EPS)
06.2023 - Current

Supply Chain Associate

Fastenal
08.2022 - 06.2023

Sr Operations Quality Assurance Package Handler

FedEx Ground
04.2022 - 09.2022

Sales and Services Distribution Associate

United States Postal Service, USPS
01.2008 - 08.2021

Flight Control Customer Support Coordinator

ATA Airlines
07.1993 - 01.2008

Certified Course Developer -

Darryl L. Sink & Associates Inc

Elementary Education/General Studies

Indiana University Purdue University Indianapolis

High School Diploma -

Brownsburg High School

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