Aeidia Evans
Marshall,TX
Summary
Hardworking, positive individual who is eager to learn. Proficient in overseeing team operations, implementing improvements and reducing delinquency of accounts. Offering 1 year of experience in management, 2 years of experience in billing and 10 years of excellent customer service.
Overview
5
5
years of professional experience
Work History
Billing Manager
Ark-La-Tex Shredding Company
09.2022 - 04.2024
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with 6000 customers to develop payment plans and bring accounts current.
- Supported financial director with special projects and additional job duties.
Key Manager
Bubba's 33
01.2022 - 09.2022
- Increased customer satisfaction by implementing efficient inventory management strategies.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Learned entire food and drink catalog of items to improve recommendations and increase upsells to customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bartender
Bubba's 33
01.2019 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Health Sciences, Dental Studies
Tyler Junior College
Troup, TXSkills
- Staff Training and Development
- Invoice Processing
- Accounts Receivable Management
- Organizational Skills
- Adaptability
- Conflict Resolution
- Account Reconciliation
- Time Management
- Decision Making
- Attention to Detail
- Customer Service
- Goal Setting
- Relationship Building
- Cash Flow Management
- Typing and 10-Key Entry
Timeline
Billing Manager
Ark-La-Tex Shredding Company
09.2022 - 04.2024
Key Manager
Bubba's 33
01.2022 - 09.2022
Bartender
Bubba's 33
01.2019 - 01.2022
Health Sciences, Dental Studies
Tyler Junior College
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