Aeisha Jeffery

M

• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
• Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

• Organized activities to promote physical, mental and social development of each child
• Worked with teachers to design interactive lessons and increase student success
• Worked with students one-on-one to boost skills in weak areas and grasp new concepts
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities

• Provided personal care and companionship to elderly individuals in their homes
• Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating
• Transported clients to medical appointments or recreational activities
• Performed light housekeeping tasks such as laundry, dusting and vacuuming
• Monitored vital signs and reported changes to the appropriate personnel
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs

• Reported any damaged products to supervisor immediately upon discovery
• Inspected and verified shipments for accuracy and quality assurance
• Operated warehouse machinery such as forklifts to move materials within the facility
• Labeled packages accurately with destination addresses for shipping purposes
• Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks
• Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers
• Used handheld scanners to key in data for packages
• Fulfilled orders quickly to accomplish challenging daily objectives

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Answered inbound calls, chats and emails to facilitate customer service
• Issued receipts, change and refunds to customers to promote smooth operations
• Accepted and processed credit and cash payments, making correct change from cash register drawer
• Provided customer service by answering inquiries regarding account information and banking services
• Assisted with opening new accounts as requested by customers
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system