Aelee Maltese

• Communicated effectively with patients, families, and medical staff daily.
• Processed incoming calls and directed inquiries to appropriate personnel promptly.
• Ensured compliance with health regulations and hospital policies consistently.
• Organized and prioritized tasks to support unit operations effectively.
• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
• Greeted visitors and patients in a courteous and friendly manner.
• Answered telephone calls promptly and directed them to appropriate personnel or departments.
• Answered phone calls to provide assistance, information, and medical personnel access.
• Maintained confidentiality of all patient information according to HIPAA guidelines.
• Managed confidential information with discretion and in accordance with HIPAA guidelines.

• Completed day-to-day duties accurately and efficiently.
• Handled incoming calls, addressing inquiries, and directing them appropriately.
• Facilitated patient check-in procedures to enhance workflow.
• Supported staff with various clerical tasks as needed.
• Prepared patient charts for physicians prior to appointments
• Maintained accurate patient records and filing systems according to established policies and procedures.
• Ensured HIPAA compliance was maintained throughout the department by following protocols.
• Confirmed patient appointments and documenting confirmation.
• Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
• Managed office inventory and ordered medical supplies as needed.

• Managed electronic health records to ensure accurate patient information.
• Maintained confidentiality of patient records in compliance with regulations.
• Managed patient access inquiries and provided essential information to healthcare staff.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Greeted patients upon arrival and gathered necessary information for check in process.
• Registered patients by completing face-to-face interviews to obtain demographic and insurance information.
• Communicated effectively with patients to gather necessary documentation and data.
• Maintained confidentiality of patient information following HIPAA regulations.
• Provided support during peak hours when needed including weekends and holidays.
• Collected co-pays due from patients according to established procedures.
• Verified insurance information and entered data into patient records system.

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• Operated telephone switchboard to provide information, take messages and forward calls.
• Assisted patients and families with inquiries and information requests.
• Operated multi-line phone system, ensuring prompt call handling.
• Trained new staff on call procedures and system usage.
• Responded to customers' requests for assistance with various issues they were having.
• Routed calls to the correct department based on caller needs.
• Adhered to all company policies related to telephone etiquette and customer service standards.
• Updated personnel directory to keep telephone extensions and employee information current.
• Participated in emergency preparation meetings to understand crisis management procedures.
• Paged employees over PA system to ensure prompt connection with callers.
• Reported telephone line issues and outages for prompt repairs.
• Navigated multiple computer systems simultaneously while speaking with customers on the phone.
• Utilized paging technology within organization to connect quickly with key people.
• Alerted staff of emergency information and general announcements using PA system.