Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristi Rowell

Cut Bank,MT.

Summary

I have had 14 years of professional experience in Administration. I have proficient computer experience that includes Word, Excel, Office 365, and other software applications. Timely delivery of work and support to management and staff. I have the ability to achieve immediate and long term goals to meet operational deadlines using organizational skills for various processes. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Administrator

Logan Health Care Center
Shelby, MT
10.2023 - 04.2025
  • Assisted with budget preparation and tracking of expenses.
  • Processed payroll information according to established guidelines.
  • Provided general administrative support to staff members.
  • Prepared reports on various projects for management review.
  • Responded promptly to customer complaints in a professional manner.
  • Negotiated contracts with vendors and service providers to optimize costs and efficiency.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Directed daily operations of the facility, following federal, state, and local regulations.
  • Supervised daily operations of skilled nursing facility.

Administrator

Glacier Care Center/Wel-Life at Glacier
Cut Bank, MT
06.2017 - 10.2023
  • Identified and led cost management initiatives to achieve quantified results.
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Enhanced office organization.
  • Created operational procedures to enhance administration processes.
  • Oversaw payroll, credit card transactions and invoicing to avert financial discrepancies.
  • Recognized customer requirements quickly and effectively.
  • Recognized improvement opportunities, guiding decision-makers towards necessary adjustments.
  • Established cooperative relationships within the workplace.
  • Worked closely with human resources to support employee management and organizational planning.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed departmental requirements and assigned responsibilities to enhance efficiency.
  • Ensured timely completion of tasks by effectively managing schedules.
  • Addressed outstanding accounts for timely resolution.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.

COVID-19 Response Specialist

Glacier Care Center/Wel-Life at Glacier
Cut Bank, MT
01.2020 - Current
  • Supported care objectives by devising and implementing effective structures to facilitate Senior Healthcare Facility's bi-weekly testing.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Maintained current understanding of local, state, and federal guidelines for institutional COVID-19 procedures.
  • Report individual COVID-19 test results to Glacier County and Lantis ICP company, staff, and residents.
  • Built and strengthened relationships with area governments, departments, and agencies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintain optimal levels of PPE as per CDC and State of Montana regulation.
  • Worked closely with Lantis ICP to maintain optimum levels of communication to effectively and efficiently complete projects.

Medication Aide

WEL-Life at Glacier
Cut Bank, MT
04.2017 - Current
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Assisted patients with personal care to alleviate burden on family members.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Business Manager

Glacier Care Center, Cut Bank
, MT
06.2008 - 06.2017
  • Maintain Accounts Receivable, Accounts Payable, Payroll, Resident trust, Banking Deposits, daily census & applicable monthly, quarterly, & annual reports pertaining to cost reimbursement reporting
  • Perform All Accounting functions of the facility
  • Supervise office assistant &/or receptionist; meet public & staff; act as administrative assistant
  • Participate in all departmental and corporate meetings
  • Greet all visitors to the facility in a courteous and professional manner
  • Communicate effectively and productively with co-workers and staff
  • Ensure computer data files are backed up daily
  • Monitor all office equipment, such as printers, computers, copies, telephone systems
  • Supervise work assigned to receptionist and/or office assistant
  • Monitor accounting/office supplies to ensure there are enough on hand to meet the day-to-day operational needs of the facility
  • Human Resources-Maintain employee records, present benefit packages, organize background checks, assist with policy training, and handle employee communications, and a variety of personnel transactions.
  • Attention to Detail
  • Budgeting
  • IT Applications
  • Business Systems
  • Human Resources
  • Worked closely with internal teams to deliver on high-profile, complex projects.

Patient Account Representative

Northern Rockies Medical Center, Cut Bank
, MT
01.1991 - 05.2008
  • Responsible for preparing all billing forms needed in processing of collecting all funds on patient accounts
  • Knowledge of medical terminology, computer programs and procedures, insurance programs, Medicare, Medicaid, Blue Cross/Blue Shield of MT
  • Comply with HIPAA rules & regulations
  • Prepared daily cash log and deposit
  • Answered phones
  • Prepared periodic reports regarding patient accounting data
  • Read charts, orders, notes, and office reports.

Education

Some College (No Degree) - General Studies

Montana State University - Great Falls College of Technology
Great Falls, MT
05.2025

Skills

  • Training and Development
  • Recordkeeping and File Management
  • Attention to Detail
  • Multiple Priorities Management
  • Verbal and Written Communication
  • MS Office
  • Financial Oversight
  • Information Confidentiality
  • Expense Monitoring
  • Budget Development
  • Orientation and Training
  • Problem-Solving
  • Timesheet Processing
  • Contract Processing
  • Employee Supervision
  • New Hire Onboarding
  • Decision Making
  • Reporting and Documentation

Certification

  • Certified Nursing Assistant, #352978 - 2016
  • Licensed Long term Care Administrator - 2019

Timeline

Administrator

Logan Health Care Center
10.2023 - 04.2025

COVID-19 Response Specialist

Glacier Care Center/Wel-Life at Glacier
01.2020 - Current

Administrator

Glacier Care Center/Wel-Life at Glacier
06.2017 - 10.2023

Medication Aide

WEL-Life at Glacier
04.2017 - Current

Business Manager

Glacier Care Center, Cut Bank
06.2008 - 06.2017

Patient Account Representative

Northern Rockies Medical Center, Cut Bank
01.1991 - 05.2008

Some College (No Degree) - General Studies

Montana State University - Great Falls College of Technology

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Kristi Rowell