AELITA ALYOHINA
Washington DC,NW
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication being experienced hospitality specialist with over five years of Guest Relations experience at a highly ranked all-inclusive resort in Turkey and nine months of working as a Front Desk Agent at a prestigious and centrally situated hotel in Washington DC, USA.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Washington Plaza Hotel
01.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Guest Relations Supervisor
Maxx Royal Belek Golf Resort
03.2017 - 05.2022
- Provided personalized assistance and welcomed guests before check-in and after check-out
- Maintained guest folios and recorded guest preferences
- Coordinated with various departments and served as a bridge between guests and management
- Handled guest complaints and concerns in a timely and efficient manner.
Meat/Deli Clerk
Bernier's Market
06.2016 - 10.2016
- Assisted and served customers
- Stocked meat and deli cases with products
- Provided general assistance within the store.
Education
Bachelor’s Degree - Business Administration, Behavior
Uludag University
Bachelor's Degree - Business Administration
KU Leuven
Skills
- Computer Skills: MS Word – Advanced, Fidelio Suite8, Opera - Advanced, Excel - Intermediate, PowerPoint - Intermediate, Outlook – Advanced
- Languages: Russian - Native, English - Fluent, Turkish - Fluent, Turkmen - Fluent, German - Basic
- Strong communication and interpersonal skills, both verbal and written
- Excellent problem-solving and analytical abilities
- Detail-oriented and highly organized
- Ability to work effectively both independently and as part of a team
Certification
- Certificate of training attendance, “Effective Communication for providing Unique Holiday Experience”, Antalya (January 2022)
- Certificate for training attendance, “Negotiation Skills”, Antalya (January 2022)
- Certificate for training attendance, “Power of Persuasion”, Antalya (January 2022)
- Certificate for seminar attendance, “Problem Solving and Decision Making, Antalya (January 2022)
- Certificate for seminar attendance, “Being a team on a way to excellence”, Antalya (February 2022)
- Certificate for seminar attendance, “ Luxury attitude”, Antalya (February 2022)
- Certificate for seminar attendance, “Personal Image Management”, Antalya (February 2022)
Timeline
Front Desk Agent
Washington Plaza Hotel
01.2023 - Current
Guest Relations Supervisor
Maxx Royal Belek Golf Resort
03.2017 - 05.2022
Meat/Deli Clerk
Bernier's Market
06.2016 - 10.2016
Bachelor’s Degree - Business Administration, Behavior
Uludag University
Bachelor's Degree - Business Administration
KU Leuven
- Certificate of training attendance, “Effective Communication for providing Unique Holiday Experience”, Antalya (January 2022)
- Certificate for training attendance, “Negotiation Skills”, Antalya (January 2022)
- Certificate for training attendance, “Power of Persuasion”, Antalya (January 2022)
- Certificate for seminar attendance, “Problem Solving and Decision Making, Antalya (January 2022)
- Certificate for seminar attendance, “Being a team on a way to excellence”, Antalya (February 2022)
- Certificate for seminar attendance, “ Luxury attitude”, Antalya (February 2022)
- Certificate for seminar attendance, “Personal Image Management”, Antalya (February 2022)
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