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Aelyn Jacobs
Yucaipa,CA
Summary
Punctual and dependable, with a proven track record at Crown Ace Hardware, excels in customer service and team leadership. Demonstrated ability to solve complex problems and multitask effectively, enhancing zone performance and customer satisfaction. Skilled in cash handling and relationship building, consistently exceed sales goals and foster positive customer relations.
Overview
5
5
years of professional experience
Work History
Sales Associate & Zone Lead
Crown Ace Hardware
09.2020 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Electrical and housewares zone lead (2 years of experience)
- Liaised with upper management regarding strategic plans, budgets, forecasts, and overall zone performance metrics for informed decision-making processes.
- Ensured adherence to company policies and procedures by consistently enforcing rules and regulations within the zone area.
- Managed cross-functional projects, coordinating efforts among multiple departments for successful outcomes.
Hostess, Server, Cashier
Tuscano's Pizza and Pasta
02.2020 - 09.2020
- Carried out service for 25-30 customers daily
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cashier, Dishwasher
Farmer Boys Restaurant
09.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
Education
High School Diploma -
Yucaipa High
Yucaipa, CA2019
Skills
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Complex Problem-Solving
- Multi-tasking strength
- Team Leadership
- Goal-Driven
- Adaptable and Flexible
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Honest and Dependable
Accomplishments
- Achieved advancement within 4 years of work for Crown Ace.
- Certification in a wide variety of fields; Electrical, Housewares & Cleaning, Paint
- Mentoring and Training co-workers
Interests
Timeline
Sales Associate & Zone Lead
Crown Ace Hardware
09.2020 - Current
Hostess, Server, Cashier
Tuscano's Pizza and Pasta
02.2020 - 09.2020
Cashier, Dishwasher
Farmer Boys Restaurant
09.2019 - 01.2020
High School Diploma -
Yucaipa High
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