AEMANDA LANDRY
Satsuma,AL
Summary
Accomplished IT Specialist with over 7 years of experience in technical support, project management, and system optimization. Demonstrated ability to enhance customer satisfaction, improve operational efficiency, and deliver cost-saving solutions. Led initiatives that generated $11K in new revenue with Miradore and saved $12K annually through the Intermedia project. Skilled in RMM management, data recovery, incident management, and customer support. CJIS certified, with expertise in security protocols and compliance standards. Proven success in leading cross-functional teams, resolving complex technical issues, and optimizing internal workflows. Willing to travel to meet the needs of the business and clients.
Overview
3
3
years of professional experience
Work History
Tier 2 Technical Support Specialist
Cirrus Systems
Mobile, AL
07.2021 - Current
- Led the Miradore device management integration, generating $11K in new revenue and improving IT workflows.
- Managed the implementation of RMM tools, reducing IT support tickets by 30% and increasing system uptime.
- Spearheaded the Intermedia project, saving $12K annually by improving system efficiency and eliminating email distribution inefficiencies.
- Provided remote desktop support, hardware diagnostics, and software troubleshooting, enhancing customer satisfaction by resolving complex technical issues.
- Updated internal knowledge bases with emerging technologies and trends to improve service delivery and efficiency.
- Managed data recovery processes, ensuring seamless migration from external servers to the company’s infrastructure.
Education
Associate of Science -
Faulkner University
Mobile, ALSkills
- Technical Support: Remote desktop support, on-site support, application support
- Project Management: Budget management, project coordination, team collaboration
- System Optimization: System maintenance, system configuration, troubleshooting
- Device Management: Mobile device support, device installation, hardware diagnostics
- RMM Management: Remote monitoring, automation, system optimization
- Security & Compliance: CJIS certification, security protocols, incident management
- Customer Support: Advanced troubleshooting, incident escalation, user training
- Software & Hardware: Software installation, hardware configuration, equipment repair
- Multitasking & Collaboration: Team building, help desk support, system diagnostics
- Microsoft 365: Account administration, application installations, desktop support
References
References available upon request.
Timeline
Tier 2 Technical Support Specialist
Cirrus Systems
07.2021 - Current
Associate of Science -
Faulkner University
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