MICHAEL T ANDERSON
Boston,MA
Summary
Experienced and trusted IT leader who transforms business problems into business solutions to improve quality business operations, support corporate strategy, and drive business growth and integrity.
Overview
16
16
years of professional experience
Work History
Lead Project Manager / Business Analyst
Granite Telecommunications
Quincy, Massachusetts
02.2016 - 10.2025
- Managed multiple projects, developed project plans, and monitored performance through SharePoint, Excel, and PPT
- Monitored deliverables of between 5-6 projects at a time and ensured completion of projects even when deadlines regularly changed
- Teamed up with developers to design, solution, and onboarded APIs with external vendors to implement e-bonded ticketing and new managed services.
- Lead regular meetings with business stakeholders, upper management, project managers, program managers, developers, and QA analysts to ensure the entire team understood and worked towards business deliverables and deadlines and to the satisfaction of all stakeholders
- Led ongoing reviews of business processes and developed optimization strategies.
- Report to upper management and internal/external stakeholders on project statuses and postmortems.
- Collaborated with AI engineers and system architects extensively to integrate Google AI with internal systems and processes for data extraction (OCR) and automation solutions.
- Designed solutions based on evaluation and analysis of Business processes, systems, applications, and databases
- Supervised QA testing processes and results as well as UAT (stakeholder testing and approval) to ensure deployments to Production met deadlines and were implemented for greatest adoption success.
- Utilized Excel and SharePoint for daily status updates during project lifecycle. Retrospectives performed for bug reporting, performances, and monitoring
- Trained offshore contractors with Granite applications and systems to ensure project deliverables
- Received Multiple Employee of the Week and Employee of the Month awards
- Led cross-functional teams to execute complex projects, ensuring alignment with strategic objectives.
- Developed and implemented project management methodologies to enhance efficiency across operations.
- Facilitated stakeholder meetings to gather requirements, set expectations, and drive project success.
- Oversaw project timelines and budgets, mitigating risks through proactive planning and communication.
- Mentored junior project managers, fostering skill development and enhancing team performance.
- Analyzed project outcomes to identify areas for improvement, driving continuous process enhancements.
- Collaborated with IT and engineering teams to implement technology solutions that streamlined workflows.
- Managed vendor relationships to ensure compliance with service level agreements and quality standards.
- Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
- Oversaw all aspects of project lifecycle from initial planning stages through execution, monitoring progress closely against established goals and objectives.
- Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
- Mitigated potential risks proactively by employing predictive analysis techniques to identify trends and foresee potential issues.
- Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.
- Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
- Successfully managed competing priorities in a fast-paced environment while maintaining strict adherence to deadlines and quality benchmarks.
- Championed continuous improvement initiatives through evaluation of processes, identification of inefficiencies, and implementation of best practices.
- Drove process improvements within the organization by sharing lessons learned from past projects during company-wide training sessions.
- Optimized resource utilization for maximal efficiency across multiple projects simultaneously while maintaining quality standards.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Achieved optimal results during conflict resolution among team members which led to increased productivity levels throughout the duration of the project.
- Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
- Delivered projects within budget constraints by identifying cost-saving opportunities through effective vendor negotiation and resource management.
- Developed performance metrics to evaluate individual team member''s contributions towards overall project success effectively.
- Conducted thorough risk assessments on a regular basis, enabling the team to proactively address potential issues before they escalated.
- Consistently exceeded client expectations by delivering high-quality projects ahead of schedule and under budget.
- Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
- Established strong relationships with clients through transparent communication practices and exceptional rapport-building skills.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
Premier Account Analyst
Granite Telecommunications
Quincy, Massachusetts
01.2015 - 02.2016
- Provided resolute, personal customer service to over twenty-five customer accounts
- Maintained and grew customer relationships to boost sales of new products
- Provided 24/7/365 coverage for Granite customers' needs and emergencies
- Ensured vendor tech’s quality of service and deadlines
- Maintained and grew customer relationships to boost sales of new products
- Worked with a wide variety of Granite departments to build and maintain positive, productive business relationships
- Trained new premiers
- Analyzed client accounts to identify trends and optimize service offerings.
- Collaborated with cross-functional teams to streamline account management processes.
- Mentored junior analysts in best practices for account analysis and client engagement strategies.
- Conducted training sessions on new systems and methodologies for account management staff.
- Facilitated strategic planning sessions to align account strategies with organizational goals.
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Conducted regular reviews of credit requests submitted by clients – evaluating their eligibility based on established criteria before approving or denying applications accordingly.
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Implemented effective risk management strategies that protected company assets from potential threats or vulnerabilities within accounts monitored closely over time.
- Participated in regularly scheduled feedback and information exchange sessions with key business partners.
- Identified potential risks within accounts, mitigating potential losses through proactive measures.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Contributed valuable input during meetings where key decisions were made about future business direction related specifically towards managing various aspects tied directly into accounts being analyzed regularly for changes in financial health.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
Repair Analyst – Team Lead Executive Accounts
Granite Telecommunications
Quincy, Massachusetts
03.2014 - 01.2015
- Team lead on Executive Accounts Team, handling B2B platinum-level accounts in resolving issues correctly and completely under very tight deadlines
- Directed interaction with executive-level customers over service outages and was successful in assuring them of Granite’s commitment to expedient resolutions in alignment with Granite's commitment to customer service to increase growth
- Remotely troubleshot issues with problem calls from customers and field technicians
- Professionally and accurately solved customer requests, including technical and non-technical inquiries
- Responded to escalated customer requests regarding service installation, product features, outages, and component-level problems
- Followed up with customers and internal departments to confirm that issues my team resolved were performed in a timely manner and to the satisfaction of the customer
- Analyzed data trends to identify operational efficiencies and recommend process improvements.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Mentored junior analysts, fostering skills in data interpretation and analytical methodologies.
- Led initiatives to implement new software solutions, improving reporting accuracy and efficiency.
- Presented findings to senior management, influencing key business strategies and operational decisions.
- Evaluated performance metrics, driving continuous improvement in service delivery and customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Marketing Consultant
DFW Consultants
Quincy, Massachusetts
10.2013 - 03.2014
- Exceeded weekly sales quotas of direct sales of Verizon products and services.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Conducted market research to identify trends and consumer preferences, informing campaign decisions.
- Collaborated with cross-functional teams to execute multi-channel marketing campaigns effectively.
- Analyzed performance metrics to optimize ongoing marketing initiatives and improve ROI.
- Mentored junior consultants on best practices in digital marketing and client relationship management.
- Led workshops for clients, educating them on emerging marketing technologies and strategies.
DOT Courier
FedEx Express
Williston, Vermont
12.2009 - 10.2013
- Operated multi-route delivery systems to ensure timely package distribution.
- Coordinated logistics with team members for efficient route planning and execution.
- Monitored vehicle maintenance schedules to optimize operational readiness and safety compliance.
- Trained new couriers on standard operating procedures and best practices for delivery efficiency.
- Implemented process improvements that enhanced delivery accuracy and reduced turnaround times.
- Managed inventory levels of delivery supplies, ensuring availability for uninterrupted service operations.
- Conducted regular safety checks on vehicles to uphold regulatory standards and minimize risks.
- Collaborated with management to develop strategies for improving customer satisfaction through reliable service delivery.
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Enhanced delivery efficiency by optimizing routes and utilizing advanced GPS navigation systems.
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
- Adapted to emerging priorities while upholding original time commitments.
- Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for courier services.
Education
Bachelor of Arts - Art History
05.1994
Skills
A decade of experience in Business Analysis and Project Management with a successful track record
Proficient in effectively supporting medium – and large-scale projects within changing priority structures
Strong analytical and critical thinking skills
Positive, seasoned team player with an unwavering commitment to diversity and inclusion
Committed to quality and integrity in myself and my projects, striving to ensure both bring added value to the organization of which I’m part
Highly skilled in building and growing relationships with coworkers and stakeholders Dedicated to team building and success
Exceptional written and oral communication, and interpersonal skills
Superb ability to collaborate with a vast variety of people in achieving mission success
Ability to present complex ideas in a business-friendly and user-friendly language and respond to client and/or survey respondent inquiries
Initiative-taker with demonstrated ability to successfully assist with complex project deliverables in a fast paced and dynamic organization
Demonstrated ownership of assigned tasks and dedication and perseverance to get the job done
Flexibility, adaptability, and the ability to work under tight deadlines or changing needs
Proficient in Microsoft Office software suite
Timeline
Lead Project Manager / Business Analyst - Granite Telecommunications
02.2016 - 10.2025
Premier Account Analyst - Granite Telecommunications
01.2015 - 02.2016
Repair Analyst – Team Lead Executive Accounts - Granite Telecommunications
03.2014 - 01.2015
Marketing Consultant - DFW Consultants
10.2013 - 03.2014
DOT Courier - FedEx Express
12.2009 - 10.2013
University of Vermont - Bachelor of Arts, Art History