Aeramis Garrett
Blacklick,Ohio
Summary
Proven ability to work effectively with diverse groups. Troubleshooting experience and excellent customer service and communication skills. Analytical and problem-solving abilities for accurate routing and processing of phone calls. Building and cultivating relationships with doctors\' offices and insurance companies. Capacity to review submitted test claims and submit necessary documents for claims processing. Excel in collecting payments on open and closed accounts, ensuring timely document sending. Efficiently handle independent functions following established policies and procedures. Obtain and enter required information for insurance claims in a fast-paced environment, submitting them for prompt prescription fulfillment.
Overview
17
17
years of professional experience
Work History
Personnel Employment Assistant
Serco Inc.
05.2024 - Current
- Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures
- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures
- Answer and direct incoming telephone calls and visitors
- Schedule and plan meetings/appointments as required, including conference calls
- Liaise with staff members, applicants and the general public on a daily basis
- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures
- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed
- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports
- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed
- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs
- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives
- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs
Patient Service Representative
Quantum Health
03.2023 - 03.2024
- Provide exceptional customer service through inbound/outbound calls in our modern, fast-paced, contact center environment
- Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan
- Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible
- Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices
- Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses
- Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately
- Participate in stretch assignments, special projects and leadership development programming, as available, to gain business exposure and build a rewarding career with the organization
- All other duties as assigned
Eligibility Representative
Accredo Specialty Pharmacy
10.2019 - 03.2023
- In this crucial role, I manage back-to-back; inbound and outbound calls collaborating with Insurance providers, doctors' offices and patients to obtain vital information necessary to ensure medication coverage is obtained
- Using my knowledge of the healthcare industry, Prescription Benefit Programs, pharmacy coverage, Reimbursement and Insurance processes to ensure patients get their medication
- Manage constant inbound and outbound calls exemplifying the highest customer service standards to meet quality and production metrics
- Using my advanced technical skills to navigate through multiple systems, applications and screens simultaneously all while speaking on the phone
- Using my independent judgement in managing escalated patient or client complaints and discretion to escalate further if needed
Collections Hardship Specialist
Alliance Data
10.2016 - 07.2019
- Provided guidance to customers before and after they become delinquent
- Offer aid and programs for customers going through a hardship and clearly communicate the benefits of signing up for the programs and explain their APR before enrolling them in a program
- Process payments set up repayment plans, and offer settlements to delinquent customers
- Analyzed billing inquires and provided a detailed breakdown of their billing statements
- Experienced in Web Collections and other databases that used to accurately perform my duties
- Provide clear and precise notes
- Helped train new associates
Pre-Delinquency Collections
Discover Card
02.2016 - 08.2016
- Analyzed billing inquires and provided a detailed breakdown of their billing statements
- Provided guidance to customers before they become delinquent
- Processed payments and set up Direct Pay (auto pay) for current accounts
- Explain fees on the account and consequences for late or non-payments
- Offer aid and programs for customers going through a hardship and clearly communicate the benefits of signing up for the programs and explain their APR before enrolling them in a program
- Experienced with Ice and other databases that used to accurately perform my duties
- Provide clear and precise notes
Reinforce Collections
Discover Card
10.2015 - 02.2016
- Analyzed billing inquires and provided a detailed breakdown of their billing statements
- Provided guidance to customers that were delinquent on their monthly payments
- Processed payments and set up Direct Pay (auto pay) delinquent accounts
- Explain fees on the account and consequences for late or non-payments
- Experienced with Ice and other databases that used to accurately perform my duties
- Clearly communicate the benefits of signing up for the programs and explain their APR
- Provide clear and precise notes
Liquidation & Recovery DDA Collections
Huntington National Bank
07.2014 - 05.2015
- Analyzed transaction inquiries on closed checking, savings, & checking reserve accounts
- Processed payments, set up repayment plans, and offered settlements to customers
- Explain fees & balances of charge off
- Educate/update customers about disputes
- Educate customer on the charge off process and about Chex Systems
- Educate bank tellers how to process payments for charge off accounts
- Offset accounts voluntary and involuntary
Mortgage Collections
Huntington National Bank
09.2012 - 07.2014
- Analyzed billing inquires and provided a detailed breakdown of the mortgage statements
- Provided guidance to customers that were delinquent on their mortgage payments
- Processed payments and set up repayment plans
- Provided aid to customers that are going through the foreclosure &/or home savers process
Customer Service Representative
Dish Network
08.2011 - 10.2012
- Analyzed billing inquires and provided a detailed breakdown of the bill
- Provided equipment trouble shooting for customers problems
- Sold additional services, including premium channels/pay per view, and other premium packages
Process Sorter
Huntington National Bank
01.2010 - 08.2011
- Prepare deposits and withdrawal slips for the sorter by removing receipts, staples, and paper clips ensuring that all documents face the same direction
- Responsible for running documents though sorter to capture and save image on the computer allowing customer account access
- Placed sorted documents in appropriate bins
- Maintained clean machines and safe work areas after all work was completed
Customer Service Representative
Time Warner Cable
09.2008 - 12.2009
- Analyzed billing inquires and provided a detailed breakdown of the bill
- Provided equipment trouble shooting for customers problems
- Sold additional services, including phone and internet service, premium channels/pay per view
Sales Representative (Part-time)
Dial America
05.2008 - 08.2008
- Renewed magazine subscriptions for various companies
- Phoned and solicited new customers
Education
Health Service Management/ Technical Management -
DeVry University
01.2018
Allied Medical Coursework -
Columbus State
01.2008
Pre-Dentistry Coursework -
University of Maryland Eastern Shore
01.2004
Skills
- Data entry
- Report preparation
- Meeting coordination
- Customer service
- Document editing
- Regulatory compliance
- Time management
- Effective communication
- Interpersonal skills
- Team collaboration
- Benefits administration
- Record keeping
- Training coordination
- Case management
- Records documentation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Organization and prioritization
- Daily operations management
- Office administration
- Microsoft office
- Office organization
- Writing and editing
Accomplishments
I received the Civilian Gold Wreath award twice.
Timeline
Personnel Employment Assistant
Serco Inc.
05.2024 - Current
Patient Service Representative
Quantum Health
03.2023 - 03.2024
Eligibility Representative
Accredo Specialty Pharmacy
10.2019 - 03.2023
Collections Hardship Specialist
Alliance Data
10.2016 - 07.2019
Pre-Delinquency Collections
Discover Card
02.2016 - 08.2016
Reinforce Collections
Discover Card
10.2015 - 02.2016
Liquidation & Recovery DDA Collections
Huntington National Bank
07.2014 - 05.2015
Mortgage Collections
Huntington National Bank
09.2012 - 07.2014
Customer Service Representative
Dish Network
08.2011 - 10.2012
Process Sorter
Huntington National Bank
01.2010 - 08.2011
Customer Service Representative
Time Warner Cable
09.2008 - 12.2009
Sales Representative (Part-time)
Dial America
05.2008 - 08.2008
Health Service Management/ Technical Management -
DeVry University
Allied Medical Coursework -
Columbus State
Pre-Dentistry Coursework -
University of Maryland Eastern Shore
Similar Profiles
John M. Pierantoni DiazJohn M. Pierantoni Diaz
2nd Class Welder at Serco Inc.2nd Class Welder at Serco Inc.
Valerie AtkinsonValerie Atkinson
Senior Business Operations Management Analyst at SERCO Inc.Senior Business Operations Management Analyst at SERCO Inc.
Michaelle Labiosa-GarciaMichaelle Labiosa-Garcia
General Clerk II-Bilingual (Seasonal) at Serco Inc.General Clerk II-Bilingual (Seasonal) at Serco Inc.
Pam LippsPam Lipps
Operations / Apparel Assistant Store Manager at Kohl’s Department StoreOperations / Apparel Assistant Store Manager at Kohl’s Department Store
Simranjeet KaurSimranjeet Kaur
Package Handler at Axium PlasticsPackage Handler at Axium Plastics