Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aeresa Thorpe

Lithia,FL

Summary

Healthcare professional with comprehensive background in managing healthcare practices and delivering operational excellence. Known for fostering collaborative work environments and achieving high standards of patient care. Adaptable to changing needs and consistently reliable excel in administrative duties, staff management and regulatory compliance.

Overview

36
36
years of professional experience

Work History

Practice Administrator

Advent Health Medical Group OBGYN
06.2021 - Current
  • Manage all staff within the assigned practices. Acts as a liaison between support staff and physicians.
  • Motivates staff and organizes day-to-day activity of the department. Ensures scheduling of staff to promote provider productivity as well as to promote clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access to the practice.
  • High degree of initiative, judgement, discretion and decision-making to achieve organization objectives, materials management and other supportive services.
  • Hold staff meetings at least once a week to keep employees informed of developments.
  • Work with providers and staff to ensure schedules are maximized for efficiencies and physicians productivity on a daily basis.
  • Ensures all charges are captured and entered within the timelines established by management.
  • Responsible for recruitment, selection, evaluation of staff and dismissal, with the exception of employed physicians.
  • Assist with annual budget process for two practices.
  • Review monthly financial performance for two practices and makes recommendations for improvements to the Director and physicians.
  • Assures staff follows HIPAA and security regulations.
  • Schedule staff appropriate to provide adequate coverage during all hours of operation using flexible staffing when appropriate.
  • Ensure accurate time and attendance records for staff.
  • Approve timecards for staff.
  • Positive coaching and counseling to develop or discipline employees when necessary.
  • Conduct monthly meetings with physicians to discuss clinic operations, financial performance, needs, etc.
  • Prepare reports, presentations as needed for meetings or the Director.
  • Demonstrate a positive customer service attitude/behavior. React in a timely manner to resolve patient complaints and/or employee complaints, and conflicts.
  • Maintain open communication with staff, physicians, hospital departments, and referring physicians.
  • Support employee engagement and accountable for Press Ganey survey results and action plans for improvement.
  • Maintain physician licensure and ensure they are current.
  • Monthly one on one meetings with staff.

Practice Office Coordinator

Advent Health Medical Group OBGYN
04.2018 - 06.2021
  • Managed medical records, ensuring compliance with HIPAA regulations and accuracy in documentation.
  • Trained new staff on office protocols and electronic health record systems, fostering a collaborative work environment.
  • Organized team workload and prioritized tasks to streamline office functions.
  • Work on the floor when there were call outs from staff.
  • Assist providers in the rooms with procedures: IUD insertion/removals, Endometrial biopsies, Vulvar biopsies, Colposcopies, Leeps, Circumcisions.
  • Order and track IUD devices and Nexplanon devices.
  • Schedule surgeries for four providers.
  • Get all medical clearance needed prior to surgery.
  • Get surgery authorizations prior to surgery.
  • Track monthly OB patients.
  • Daily missing slip reconciliations along with pushing claims to drop.
  • Check insurance benefits.
  • Filled in as interim Manager until one was hired.

Certified Medical Assistant

Woman's Care Florida
03.2008 - 03.2018
  • Triage OB/GYN calls when provider was on call.
  • Sent in prescription refills under the guidelines.
  • Prior authorizations for medications when needed.
  • Called patients with lab results and explain in detail if needed.
  • Schedule any follow up appointments.
  • Manage workflow with the schedule and on the floor.
  • Blood draws, give injections, urine analysis, suture removals, vitals.
  • Assist provider with the following: endometrial biopsies, colposcopies, Leeps, IUD insertion and removals, Nexplanon insertion and removals, pap smears, Non-Stress Test, pellet insertions, hysteroscopies in office and circumcisions.
  • Schedule patients for surgery with provider.
  • Get medical clearances if needed and authorizations for surgery prior to the surgery.

Certified Medical Assistant

Watson Clinic
02.2006 - 02.2008
  • Administered patient care, including vital sign checks and routine assessments.
  • Perform skin testing on patients.
  • Administer and documented daily allergy injections and observed patients for any allergic reactions.
  • Maintain accurate allergy records.
  • Ordered antigens and maintained inventory of supplies.
  • Performed pulmonary function testing.

Certified Medical Assistant

The Woman's Group
01.2005 - 02.2006
  • Assisted healthcare providers in procedures, ensuring patient comfort and safety.
  • Triaged OB/GYN calls.
  • Called in prescription refills within the guidelines.
  • Called patients with lab results and explain in detail if needed.
  • Scheduled follow-up appointments.
  • Follow up on outstanding labs that are needed.
  • Blood draws, injections, u/a, staple removals, suture removals, vitals, work up patient in full detail.
  • Assistant the providers with the following: endometrial biopsies, colposcopies, Leeps, IUD insertion/removals, pap smears, NSTs, Cryo, and circumcisions.

Office Manager

All Wireless Communications
06.1989 - 12.2004
  • Developed and maintained filing systems to ensure accurate record-keeping.
  • Oversaw inventory management, ensuring sufficient supplies for daily operations.
  • Reconciled monthly financial statements, monthly bank statements.
  • Calculated commissions for 10 salespeople and four major cellular carriers.
  • Processed payroll, payroll taxes, accounts payable,
  • New product research.
  • Managed sales teams' schedules, assisted with answering phones when needed and assisted owner where it was needed.

Education

No Degree - Medical Assitant

Sanford Brown Institute
Tampa, FL
12-2005

Associate of Science - Medical Assistant

Gulf Coast College
Tampa, FL
12-2005

Cosmetology

Plant City High School
Plant City, FL
05-1989

Skills

  • HIPAA compliance
  • Operations management
  • Scheduling coordination
  • Patient relations

Timeline

Practice Administrator

Advent Health Medical Group OBGYN
06.2021 - Current

Practice Office Coordinator

Advent Health Medical Group OBGYN
04.2018 - 06.2021

Certified Medical Assistant

Woman's Care Florida
03.2008 - 03.2018

Certified Medical Assistant

Watson Clinic
02.2006 - 02.2008

Certified Medical Assistant

The Woman's Group
01.2005 - 02.2006

Office Manager

All Wireless Communications
06.1989 - 12.2004

No Degree - Medical Assitant

Sanford Brown Institute

Associate of Science - Medical Assistant

Gulf Coast College

Cosmetology

Plant City High School

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