Aerhelle Torno
Long Island City,NY
Summary
Accomplished Quality Assurance Analyst with a proven track record at FingerCheck, enhancing product quality and team efficiency through expert bug tracking and effective issue resolution. Skilled in test automation and fostering collaboration, significantly streamlined QA processes and improved cross-functional team productivity. Demonstrates a strong grasp of the Software Development Lifecycle and mobile application testing, ensuring compliance and efficiency.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
FingerCheck
09.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Quality Assurance Engineer
Blue Bite
11.2021 - 06.2023
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Met tight deadlines to satisfy client demands and project timelines.
- Minimized potential risks by proactively identifying and addressing vulnerabilities during the development life cycle.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Built automated test scripts to handle repetitive software testing work.
Manual QA Engineer
FingerCheck
01.2019 - 11.2021
- Enhanced team efficiency through clear communication and collaboration with developers to resolve issues.
- Ensured proper documentation of test artifacts including test plans, procedures, scripts, and reports for reference purposes.
- Assured application stability, validating performance under various conditions in multiple environments.
- Increased product quality by meticulously analyzing software components and identifying defects.
Technical Support Specialist
FingerCheck
10.2017 - 12.2018
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 10 technical support inquiries per day.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Documented support interactions for future reference.
Education
Associate of Applied Science - Network And System Administration
Tidewater Community College
Norfolk, VA06.2017
Skills
- Issue Resolution
- Bug tracking
- Test Planning
- Regression testing experience
- Software Development Lifecycle
- Mobile Application Testing
- Test automation proficiency
- Black Box Testing
- Continuous-Integration Testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Analyst
FingerCheck
09.2023 - Current
Quality Assurance Engineer
Blue Bite
11.2021 - 06.2023
Manual QA Engineer
FingerCheck
01.2019 - 11.2021
Technical Support Specialist
FingerCheck
10.2017 - 12.2018
Associate of Applied Science - Network And System Administration
Tidewater Community College