Aerial Pena
Olmito,TX
Summary
Customer service-oriented professional with a proven track record of delivering exceptional service in fast-paced environments. Skilled in payment processing and client engagement to optimize company operations. Highly motivated and adaptable, with a strong work ethic and exceptional interpersonal skills. Able to work independently and quickly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Provider
Grandma & Grandpa Home Care
Brownsville, TX
02.2024 - 10.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
Beverage Cart Attendant
RiverBend Resort & Golf Club
Brownsville, TX
03.2023 - 08.2023
- Cleaned and maintained the beverage cart on a daily basis.
- Verified customer identification to ensure legal compliance
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Greeted guests in a friendly manner while providing excellent customer service.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
Provider
Amazing Grace Homecare
Los Fresnos, TX
02.2020 - 02.2023
- Encouraged participation in recreational activities to improve overall quality of life.
- Documented medication administration and relevant client information accurately
- Assisted clients in overcoming mental distress caused by illness or disability
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Customer Service Cashier
Lowe's
Brownsville, TX
11.2021 - 03.2022
- Resolved customer complaints in a professional manner.
- Delivered details on company policies, warranties and guarantees
- Upheld regulations for all return, exchange and refund processes
- Answered phone calls to assist customers with questions and orders.
Cashier
H-E-B
Port Isabel, TX
08.2018 - 11.2019
- Verified prices and rang up items correctly on the register.
- Promoted special sales events or new products being offered in store.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX12-2018
Some College (No Degree) - General Studies
Texas Southmost College
Brownsville, TXSkills
- Documentation
- Medication coordination
- Compassionate client care
- Basic Housekeeping
- Meal Preparation
- Problem-Solving
- Cash Handling
- Personal hygiene
- Beverage Preparation
- Refund handling
- Retail Merchandising
- Food Safety Regulations
- Excellent customer service
- Order Accuracy
- Flexible Schedule
Languages
Spanish
Professional
Certification
- Texas Online Food Handlers Program
TX DSHS license #64 26653145
Completed on: 03/29/23 Expires on: 03/29/25
- Texas Alcoholic Beverage Commission - Seller Training Certification
Certificate #9418615
Expiration date: 03/27/25
Timeline
Provider
Grandma & Grandpa Home Care
02.2024 - 10.2024
Beverage Cart Attendant
RiverBend Resort & Golf Club
03.2023 - 08.2023
Customer Service Cashier
Lowe's
11.2021 - 03.2022
Provider
Amazing Grace Homecare
02.2020 - 02.2023
Cashier
H-E-B
08.2018 - 11.2019
- Texas Online Food Handlers Program
TX DSHS license #64 26653145
Completed on: 03/29/23 Expires on: 03/29/25
- Texas Alcoholic Beverage Commission - Seller Training Certification
Certificate #9418615
Expiration date: 03/27/25
High School Diploma -
Los Fresnos High School
Some College (No Degree) - General Studies
Texas Southmost College
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